Mathew Justin
Burnaby,BC
Summary
Dynamic General Manager with a proven track record at Uhaul Moving And Storage, excelling in operations management and team leadership. Enhanced customer satisfaction through strategic planning and effective training, achieving a significant increase in storage unit rentals. Skilled in inventory control and problem resolution, fostering a results-driven environment.
Overview
2
2
Languages
3
3
years of professional experience
Work History
General Manager
Uhaul Moving And Storage
Surrey, BC
05.2026 - Current
- Streamlined daily operations to enhance customer service efficiency.
- Managed staff schedules to ensure optimal coverage and productivity.
- Implemented inventory control processes to reduce discrepancies.
- Trained team members on safety protocols and operational procedures.
- Developed promotional strategies to increase storage unit rentals.
- Analyzed customer feedback to improve service offerings and satisfaction.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
Assistant Manager
Uhaul Moving And Storage
Surrey, BC
10.2025 - 04.2026
- Assisted in managing daily operations to enhance customer service and satisfaction.
- Supported inventory management by tracking stock levels and coordinating restocking efforts.
- Collaborated with team members to ensure effective communication and workflow efficiency.
- Trained new employees on company policies, safety procedures, and operational protocols.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
Delivery Driver
Save-On-Foods
Coquitlam, BC
10.2024 - 04.2026
- Delivered groceries efficiently to customers' homes, ensuring timely service and satisfaction.
- Navigated delivery routes using GPS technology, optimizing travel time and fuel efficiency.
- Ensured vehicle cleanliness and enforced safety protocols to guarantee safe road operation.
- Communicated effectively with customers regarding delivery status and any potential delays.
- Assisted in training new drivers on company policies, delivery procedures, and route management.
- Monitored inventory levels in delivery vehicle, ensuring availability of essential products for customers.
- Delivered packages to customer doorsteps and business offices.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Kept detailed mileage and fuel reports to track overall fuel costs.
Hitch Professional
Uhaul Moving And Storage
Surrey, BC
03.2024 - 09.2025
- Installed trailer hitches, wiring harnesses, and towing accessories on a variety of vehicles.
- Performed vehicle inspections to ensure safe and proper hitch installation.
- Diagnosed and repaired trailer lighting and wiring issues.
- Provided customers with guidance on towing equipment, bike racks, and hitch accessories.
- Managed inventory of hitch parts and installation equipment.
- Maintained a clean, organized, and safety-compliant work area.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
MBA - Accounting And Finance
University Canada West
Vancouver08.2024
Skills
Leadership and team building
Problem resolution
Operations management
Team player
Effective leader
Efficient multi-tasker
Time management
Training and coaching
Staff management
Customer relations
Training and development
Inventory control
Goal setting
Employee scheduling
Verbal and written communication
P&L management
Team training and development
Labor cost controls
Strategic planning
Employee development
Project management
Facility management
Staffing
Languages
English
Full Professional
Malayalam
Native or Bilingual
Timeline
General Manager
Uhaul Moving And Storage
05.2026 - Current
Assistant Manager
Uhaul Moving And Storage
10.2025 - 04.2026
Delivery Driver
Save-On-Foods
10.2024 - 04.2026
Hitch Professional
Uhaul Moving And Storage
03.2024 - 09.2025
MBA - Accounting And Finance
University Canada West