Mathew Fong
Dublin
Summary
I firmly believe that every guest feels not merely served, but genuinely valued and comfortable. I consistently maintain composure and effectiveness during peak hours, excel as a collaborative team member, and proactively seek opportunities to elevate each diner's visit. Fostering this positive connection through outstanding food and service is my core professional passion.
Overview
3
3
years of professional experience
Work History
Counter Server,
Poke Fish
11.2024 - 05.2025
- Assisted guests in selecting menu items by providing knowledgeable recommendations based on dietary restrictions and personal preferences.
- Accurately packaged and coordinated to-go orders and dine-out trays to ensure timely and correct delivery.
- Promptly addressed guest concerns and resolved issues to maintain a high level of customer satisfaction.
- Delivered exceptional service that fostered brand loyalty and contributed to increased repeat business.
Crew Member,
Chipotle Mexican Grill
11.2022 - 05.2023
- Performed diverse roles across front counter, kitchen, and back-of-house operations to ensure smooth restaurant workflow.
- Accurately took customer orders, prepared meals to company standards, and processed payments efficiently.
- Demonstrated strong multitasking skills by managing multiple orders simultaneously while maintaining quality and timeliness.
- Collaborated effectively with team members and responded positively to feedback and coaching from management.
Education
Loyola Marymount University - School of Film And Television
Bachelor of Arts in Film, TV, And Media Studies
Expected In May 2027Syracuse University - College of Visual And Performing Arts
Bachelor of Fine Arts in Film
August 2023 - May 2025Skills
- Safe Food Handling (ServSafe certified)
- Bilingual Spanish Speaker (intermediate)
- Inventory Tracking and Rotation (FIFO)
- Cash Handling Expertise
- Kitchen Equipment Knowledge
- Menu Memorization
- Swift Food Packaging
Affiliations
- Delta Kappa Alpha (Omicron Chapter)
Timeline
Counter Server,
Poke Fish
11.2024 - 05.2025
Crew Member,
Chipotle Mexican Grill
11.2022 - 05.2023
Loyola Marymount University - School of Film And Television
Bachelor of Arts in Film, TV, And Media Studies
Syracuse University - College of Visual And Performing Arts
Bachelor of Fine Arts in Film
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