Mathew Fildes
Shawville
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
12
12
years of professional experience
Work History
Automotive Detailer
Mats Mobile Detailing
04.2022 - 10.2024
- Washed, waxed, and buffed vehicle bodies for professional shine.
- Exceeded performance expectations while working efficiently under pressure during peak business hours or tight deadlines.
- Streamlined the detailing process, reducing turnaround time for customer vehicles.
- Maintained car detailing equipment and supplies in optimal condition for daily demands.
Garage Door Technician
Gary Garage Door
02.2017 - 04.2024
- Recorded detailed notes on each project to maintain comprehensive client records and facilitate future service visits if needed.
- Completed complex garage door installations, ensuring long-lasting functionality and seamless operation.
- Performed routine maintenance tasks on various garage door systems to prolong their lifespan and prevent future malfunctions.
- Assisted with inventory management by accurately tracking parts used for each job, reducing waste and maintaining adequate stock levels.
- Increased repeat business through exceptional customer service and followups.
Kitchen Manager
Rocky Mountain House
11.2012 - 01.2017
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
Education
Associate of Applied Science - Millwright
Cambrian College of Applied Arts And Technology
Greater Sudbury, NoneSkills
- Active listening
- Critical thinking
- Cleaning expertise
- Multitasking and organization
- Inventory management
- Attention to detail
Languages
English
Native or Bilingual
Timeline
Automotive Detailer
Mats Mobile Detailing
04.2022 - 10.2024
Garage Door Technician
Gary Garage Door
02.2017 - 04.2024
Kitchen Manager
Rocky Mountain House
11.2012 - 01.2017
Associate of Applied Science - Millwright
Cambrian College of Applied Arts And Technology
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