Summary
Overview
Work History
Education
Skills
Other Qualifications
Hobbies and Interests
Languages
Certification
Timeline
Generic

Mathew Edwards

Milton,ON

Summary

Passionate People Leader Experienced Director of Operations with a demonstrated history of working across multiple industries. Process improvement leader who is driven to help people live their lives easier, more efficiently, and more effectively. Over 14 years of Financial Services experience, with additional experience in media, telecommunications, transportation, construction, logistics, retail, and customer focused industries. Driven leader with excellent communication, and interpersonal traits that help drive success. Forward-thinking Senior Leader adept at managing diverse teams of onsite, remote, and international based employees to accomplish challenging objectives. Imparts clear vision to guide cohesive, high-performing teams.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Treasurer, Board of Directors

Firehouse Subs Public Safety Foundation Canada
03.2023 - Current
  • Grant application review and approval helping disburse over $3MM in grants for life saving equipment across Canada
  • Review and approve annual budget, helping identify opportunities to streamline
  • Helped define and approve policies
  • Grant application review and decision making based on funding guidelines
  • Provide guidance and support on new potential funding
  • Review financial results semi-annually

Director, Tower Lead, Procure to Pay and Performance Management

Restaurant Brands International
12.2016 - 02.2024
  • Lead RFP and implementation of full-cycle procure to pay suite (Coupa) globally helping improve cycle efficiency, and user experience
  • Responsible for overseeing goal and target setting process globally including inception, review, executive and board approval, reporting, audit, and overall strategic guidance
  • Teams process over 45,000 invoices globally per quarter, with $600MM in payments per quarter
  • Helped drive 41% improvement in Customer Satisfaction scores while improving Employee Satisfaction scores 33% over the same period.
  • Oversee global T&E program, negotiating discount programs achieving ~8% annually

Director, Tower Lead, People Services

Restaurant Brands International
05.2019 - 03.2020
  • Responsible for leading Payroll, Benefits, People Compensation, Equity, People Data, MBO, Insurance & Claims, and Excellence Program teams consisting of 34 members across 3 locations globally
  • Helped transform Operational services to align ownership and accountability functions helping drive efficiency improvements throughout – reducing approval delays and rework by 43%
  • Overall team Operational achievement score increased from 55% in April 2019 to 98.7% in September 2019.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.

Director, Tower Lead, Procure to Pay

Restaurant Brands International
06.2018 - 05.2019

Sr. Manager, Franchise Support and Payment Solutions

Restaurant Brands International

Sr. Manager, Order to Cash – Equipment and Payment Solutions

Restaurant Brands International

Manager, Procure to Pay

Restaurant Brands International

Manager – Process Improvement

Rogers Communications
08.2015 - 12.2016
  • Lead E2E Enterprise Sales Compensation project transforming the Sales Life Cycle, improving customer experience, and projected to deliver $1MM reduction in OPEX, while increasing time spent on revenue creation by 35%
  • Lead Corporate HR and Finance project eliminating 75% of process time (~$500K savings annually), enhancing organizational credibility, and delivering reliable reporting reducing operational risk by 80%
  • Initiate and Lead E2E Consumer Sales Compensation project to transform the Sales Life Cycle, improve retention rates, drive customer experience by eliminating time spent reconciling pay statements to reporting to ensure accuracy
  • Mentor teammates in development of Lean and Six Sigma projects
  • Lead key initiatives assigned by the senior leadership team
  • Quantitatively evaluated (using practices such as sampling, modeling, data extraction/ collection/ analysis, and reporting) opportunities in order to define multiple process improvement projects
  • Ensure cross functional issue resolution and escalations are enabled, ensuring projects delivered successfully against objectives
  • Act as an escalation point to remove barriers that may impede projects progression
  • Devise actionable plans for implementation of improvement opportunities that drive increased revenue, customer satisfaction, and/or reduced operating costs
  • Independently manage and implement projects working with stakeholders, clients, and cross-functional colleagues
  • Provide process engineering support and work closely with other groups within the company to gather and analyze data to present findings.

Lead Program Manager – Black Belt

GE Capital
11.2013 - 08.2015
  • Lead Order-to-Remittance project reducing processing time by average of 47 days
  • Lead Insurance Portfolio migration project – reducing defects by 78%
  • Lead End-of-Lease Payout project – reduced process time 96%, increasing realization by 42%
  • Trained and mentored 22 employees in introductory Lean certification
  • Lead Payout Workflow documentation, creation and delivery of training increasing user adoption rates by 82%
  • Facilitate and lead large cross-functional process improvement teams to deliver results for assigned areas
  • Identify opportunities to automate processes for sustained gains and partner with Information
  • Assists assigned areas to develop and maintain process measurements and implement controls to monitor current processes
  • Assist in delivering training and running quality process simulations on the use of quality methodologies and tools.

Account Manager

GE Commercial Distribution Finance
10.2012 - 11.2013
  • Serve as a customer service contact for dealers in assigned portfolio
  • Conducts portfolio reviews to ensure quality, risk, and operating standards are met
  • Manage and/or monitor management of loans, and where appropriate develops, negotiates, and manages collection plans
  • Reviews internal systems and reports to identify potential problem loans and initiate proactive resolution
  • Assists with process improvement initiatives to reduce cycle times and increase capacity to the team’s goal of total account management
  • Identifies and encourages organic growth through active dealer development
  • Supports the Team Lead by thinking strategically to address critical operational needs, ranging from process inefficiencies to suggestion for training requirements
  • Support Central Workflow team expert - creation/management of workflow processes.

Portfolio Analyst – Account Manager Asset Management

GE Capital
10.2009 - 10.2012
  • Perform effective negotiations and settlements of end of term purchase options driving maximum residual income while achieving portfolio objectives
  • Resolve outstanding end of term receivables within the portfolio to ensure profitability and reduce delinquency
  • Effectively resolve escalated customer issues.

Wholesale Inventory Auditor

Chrysler Financial
06.2007 - 07.2009
  • Perform inventory, process, bank cut-off and pre-Limited Financial Review audits of dealers
  • Takeover and closure audits, including full risk analysis and due diligence duties
  • Effectively communicated audit results and worked with dealership staff to resolve any issues
  • Train new Auditors
  • Perform all duties of Auditor Supervisor while on vacation, including scheduling and clearing of audits.

Assistant Facilitator

On the Mark
06.2005 - 06.2007
  • Assist in facilitating team building and corporate learning experience workshops
  • Help guide and foster learning throughout team building exercises.

Education

Georgetown District High School

History

University of Windsor
01.2001

Skills

  • Decision-Making
  • Business Planning
  • Idea Development and Brainstorming
  • Good Judgment
  • Team Development
  • Strategic Planning
  • Process Improvement
  • Operations Planning
  • Training and Development
  • Organizational Development
  • Negotiation and Conflict Resolution
  • Cross-functional Team Coordination

Other Qualifications

  • RBI Mentors program – 2020-2024
  • Rogers Mentor program – 2016
  • Rogers Quality Organization Initiative Lead – 2015-2016
  • Rogers Leadership Engagement Committee Lead - 2016
  • GE Capital Canada Mental Health Champion - 2014
  • Lean project Best Practice award – 2011
  • GE United Way Committee Co-Chair - 2012
  • Movember Team Leader 2010 -2019

Hobbies and Interests

  • Baseball
  • Football
  • Golf
  • Volleyball
  • Squash
  • Volunteering
  • Coaching (youth baseball)

Languages

English
Native or Bilingual

Certification

  • Coupa certified SME
  • GE LSS&A Black Belt


Timeline

Treasurer, Board of Directors

Firehouse Subs Public Safety Foundation Canada
03.2023 - Current

Director, Tower Lead, People Services

Restaurant Brands International
05.2019 - 03.2020

Director, Tower Lead, Procure to Pay

Restaurant Brands International
06.2018 - 05.2019

Director, Tower Lead, Procure to Pay and Performance Management

Restaurant Brands International
12.2016 - 02.2024

Manager – Process Improvement

Rogers Communications
08.2015 - 12.2016

Lead Program Manager – Black Belt

GE Capital
11.2013 - 08.2015

Account Manager

GE Commercial Distribution Finance
10.2012 - 11.2013

Portfolio Analyst – Account Manager Asset Management

GE Capital
10.2009 - 10.2012

Wholesale Inventory Auditor

Chrysler Financial
06.2007 - 07.2009

Assistant Facilitator

On the Mark
06.2005 - 06.2007

Sr. Manager, Franchise Support and Payment Solutions

Restaurant Brands International

Sr. Manager, Order to Cash – Equipment and Payment Solutions

Restaurant Brands International

Manager, Procure to Pay

Restaurant Brands International

Georgetown District High School

History

University of Windsor

Similar Profiles

CREATE PROFILE
Mathew Edwards