Mathew Bales-Clark
Red Deer,Alberta
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
13
13
years of professional experience
Work History
Shop Manager
The Body Shop
01.2022 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- I was able to get the highest improvement in our shops unit sales for 2022 in the Canadian region.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Created employee schedules to align coverage with forecasted demands.
- Mentored team members to enhance professional development and accountability in workplace.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Implemented store policies and procedures to remain compliant with corporate guidelines.
Cosmetics Manager
Shoppers Drug Mart
09.2016 - 12.2020
- I was able to train my team in sales techniques and product line to improve recommendations and increase up selling for department.
- Was able maintain steady business growth through out the pandemic with no loss in sales.
- Managed my team to associates in cosmetics department to achieve and maintain highest standards of customer service.
- Maintained accurate inventory and sales records for department.
- Set up sales floor, developed department procedures and implemented company policies to maximize cosmetics sales.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- I really enjoyed using defined clear targets and objectives and communicated to other team members in order to achieve success.
- I was able to cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Retail Manager
MAC Cosmetics
08.2010 - 06.2015
- Was able to make the counters first $1 million in sales.
- Controlled store inventory and reviewed cash handling and operations reports.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Trained and developed new employees for ease of transition into team.
- Completed daily paperwork and computer entry of sales data as established by management.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Mentored team members to enhance professional development and accountability in workplace.
Education
International Deploma - TV And Film Makeup
Blanch McDonald
Vancouver, BC09.2008
Bachelor of Arts - Fine Arts With A Double Major
Red Deer College
Red Deer, AB09.2007
Skills
- Mathematical Calculation and Reasoning
- Constructive Feedback
- Credit Terms Determination
- Workflow Schedules
- Strategic Business Initiatives
- Advertising Campaign Development
- Special Promotions Planning
- Process Development and Streamlining
Timeline
Shop Manager
The Body Shop
01.2022 - Current
Cosmetics Manager
Shoppers Drug Mart
09.2016 - 12.2020
Retail Manager
MAC Cosmetics
08.2010 - 06.2015
International Deploma - TV And Film Makeup
Blanch McDonald
Bachelor of Arts - Fine Arts With A Double Major
Red Deer College
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