MATHEW ALENKHE
ACCOUNTING/EVENT MARKERTING
London,CANADA
Summary
Proven achiever with extensive experience in billing and customer service, notably at Voyager. Expert in invoice processing and accounts receivable management, coupled with exceptional organizational skills. Elevated customer satisfaction and streamlined cash applications, achieving top performer status at Rogers Communications. Skilled in SAGE and CRM, demonstrating a knack for multitasking and fostering strong client relationships.
Overview
5
5
years of professional experience
Work History
Billing Specialist
Voyager
08.2023 - 07.2024
- Optimized cash application procedures, ensuring prompt and accurate allocation of payments to corresponding invoices.
- Reduced errors in financial records by conducting regular audits of billed accounts.
- Maintained strong client relationships by promptly addressing inquiries and resolving disputes, resulting in a high level of customer satisfaction.
- Increased efficiency by developing and maintaining comprehensive reconciliation databases and reports.
- Kept precise records of all transactions ensuring accuracy in billing processes.
Contact Center Representative
TD Bank
11.2022 - 03.2023
- Increased first call resolution rates by utilizing comprehensive product knowledge and problem-solving skills.
- Demonstrated empathy towards customer concerns, fostering trust and rapport during interactions.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Sales Representative
Rogers Communications
01.2022 - 11.2022
- Expanded customer base through cold calling, networking, and relationship building.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Boosted internal collaboration within the sales team by sharing best practices and offering mentorship when needed.
Business Development Representative
ALL STATE INSURANCE
10.2021 - 01.2022
- Consistently met or exceeded sales targets, contributing significantly to the overall success of the team.
- Secured high-profile partnerships through skillful negotiation tactics, achieving win-win outcomes for both parties involved.
- Managed client relationships effectively, ensuring timely communication and follow-up on inquiries or concerns.
Podcast Producer (VOLUNTARY)
PLAY ON CANADA HOCKEY
09.2021 - 10.2021
- Streamlined post-production workflows by developing efficient editing processes and leveraging automation tools.
- Conducted thorough research on industry trends to stay informed about important developments in the field of podcasting.
Cook
Swiss Chalet
11.2019 - 10.2021
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared food items in compliance with recipes and portioning control guidelines.
Education
Post- Graduate Certificate - Advanced Professional Accounting
Fanshawe College
London, ON 05.2001 -
Post-Graduate Certificate - Event And Sports Markerting
Fanshawe College
London, ON 05.2001 -
Bachelor of Science - Accounting
Babcock University
Lagos, NG 05.2001 -
Skills
Invoice Processing
Billing systems and software
Accounts receivable management
Organizational Skills
Medical Billing Expertise
Multitasking
Sage Proficiency
Santa Cruz
Taxi Charger
iCABBi
C R M
Monneris
Timeline
Billing Specialist
Voyager
08.2023 - 07.2024
Contact Center Representative
TD Bank
11.2022 - 03.2023
Sales Representative
Rogers Communications
01.2022 - 11.2022
Business Development Representative
ALL STATE INSURANCE
10.2021 - 01.2022
Podcast Producer (VOLUNTARY)
PLAY ON CANADA HOCKEY
09.2021 - 10.2021
Cook
Swiss Chalet
11.2019 - 10.2021
Post- Graduate Certificate - Advanced Professional Accounting
Fanshawe College
05.2001 -
Post-Graduate Certificate - Event And Sports Markerting
Fanshawe College
05.2001 -
Bachelor of Science - Accounting
Babcock University
05.2001 -
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