Matheus Ventura Lopes Duarte
Delta,BC
Summary
Dynamic international student in Canada with valid Study and Work Permits, seeking a part-time opportunity to gain Canadian work experience and further develop professional skills.
Nearly three years of experience in IT technical support and customer service, with strong problem-solving, communication, and teamwork skills. Motivated, adaptable, and quick to learn, with the ability to perform effectively in fast-paced environments while maintaining professionalism and quality service.
Open to roles in customer service, retail, hospitality, or general support, bringing reliability, responsibility, and a strong willingness to learn and contribute.
Overview
3
3
years of professional experience
Work History
Technical Support Specialist (Level 1 & Level 2)
IWINET SOLUTIONS
Brazil
06.2023 - 03.2026
IT Support / Help Desk Technician
- Provided Level 1 and Level 2 technical support remotely and on-site, troubleshooting hardware, software, and network issues.
- Managed Active Directory accounts, including user creation, password resets, and permission management.
- Installed, configured, and maintained workstations, operating systems, and corporate software.
- Performed basic network configuration, including switch installation and configuration.
- Assisted with firewall installation and basic configuration for network security.
- Performed disk cloning, system deployment, and workstation setup for new users.
- Supported IT infrastructure tasks, including Ethernet cabling, RJ45 termination, and keystone jack installation.
- Diagnosed and resolved technical incidents while following IT support best practices.
Education
Information Technology (Co-op Program)
Canadian College
Vancouver04-2028
Diploma - Information Technology (Co-op Program)
Canadian College
Vancouver04-2028
Professional Training Certificate - Computer Assembly And Maintenance
IPED
São Paulo, Brazil 06-2020
Skills
- Communication
- Teamwork
- Adaptability
- Fast learner
- Organization
- Problem solving
- Customer service mindset
Languages
Portuguese
Native or Bilingual
English
Professional Working
Timeline
Technical Support Specialist (Level 1 & Level 2)
IWINET SOLUTIONS
06.2023 - 03.2026
Information Technology (Co-op Program)
Canadian College
Diploma - Information Technology (Co-op Program)
Canadian College
Professional Training Certificate - Computer Assembly And Maintenance
IPED
Availability
- Part-time availability:
- Monday
- Thursday
- Saturday afternoon
Work Authorization
- Valid Canadian Study Permit
- Valid Canadian Work Permit