Summary
Overview
Work History
Education
Skills
Websites
Certification
COMMUNITY ACTIVITIES & VOLUNTEER WORK
Timeline
Generic

Matheus Santos

Toronto,ON

Summary

Enthusiastic internationalist professional eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of logistics, customer service needs a strong skills in coordinating orders and routing transportation. Motivated to learn, grow and excel in the Canadian supply chain industry.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Operations Supervisor

Multycare Maintenance Systems LTD.
Toronto, ON
06.2021 - Current
  • Established routine inspections to monitor standards of customer service, general cleanliness, organization of workplace, developed and implemented improvements methods to meet evolving business needs.
  • Trained and monitored over 5 employees' day-to-day activities and made plans to rectify issues resulting in overall increase of costumer satisfaction.
  • Worked directly with management, building operations manager and security department to brainstorm, discuss strategy and mitigate costumers issues.
  • Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
  • Developed and deepened relationships with customers, vendors and internal stakeholders.

Freight Forwarder Assistant

Fribon Transporte LTDA
Paragominas, Brazil
04.2018 - 10.2018
  • Checked accuracy and completeness of logistics documents to identify deficiencies and recommend corrective actions.
  • Increased customer satisfaction by resolving operational and logistics issues.
  • Stayed on top of shipment locations and current status to update offices and customers.
  • Coordinated dispatching of more than 60 drivers per day to accomplish daily delivery requirements.

Education

Diploma - Supply Chain & Operations

Centennial College Of Applied Arts And Technology
Scarborough, ON
04.2021

Bachelor of Arts - International Relations

University Of Amazon - UNAMA
Pará - Brazil
12.2017

Skills

  • Organization and prioritization skills
  • Microsoft Office Specialist - Word and Excel
  • Deadline and scheduling management
  • Fluency in English and Portuguese
  • Strong communication and customer service skills
  • Ability to perform well under tight deadlines
  • Problem-Solving Skills
  • Transportation
  • Planning And Coordination
  • Logistics
  • Supply Chain

Certification

  • MS Office Specialist 2016
  • Microsoft Word
  • Microsoft Excel
  • Smart Serve (May - 2020)
  • Ontario Licensed Driver (G-Full)

COMMUNITY ACTIVITIES & VOLUNTEER WORK

International Assembly of God - Volunteer

Toronto, ON - 02/2019 - Current

  • Worked with paid administrative staff with keeping records of attendance and offerings up to date.
  • Assisted and followed on marketing strategies for improvement of media department.
  • Helped on the organization of several services and events

Timeline

Operations Supervisor

Multycare Maintenance Systems LTD.
06.2021 - Current

Freight Forwarder Assistant

Fribon Transporte LTDA
04.2018 - 10.2018

Diploma - Supply Chain & Operations

Centennial College Of Applied Arts And Technology

Bachelor of Arts - International Relations

University Of Amazon - UNAMA

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Matheus Santos