- Video Games and Board Games
- Singing/Songwriting
- Acting and Theater
- Creative Writing
Matheus Nogueira
Burbank
Summary
Professional and expert customer service representative, bringing valuable experience in coordinating and optimizing workflows. Proven ability to streamline processes and enhance efficiency through detailed planning and precise execution. Known for strong team collaboration and adaptability, excelling in dynamic environments with focus on achieving results.
Overview
8
8
years of professional experience
Work History
Attractions Stage Scheduler and Central
Disneyland Resort
Anaheim, CA
10.2024 - Current
- Employs administrative, logistical, and organizational skills by monitoring and managing shifts for 1,200+ Attractions Cast Members.
- Partners with multiple lines of business across the Disneyland Resort to ensure effective and efficient communication for multiple levels up to executive for processes such as ongoing schedules, On-The-Job training, and post production.
Cultural Consultant
The Witch Wolf
Remote
06.2024 - Current
- Works with writing and art team to ensure respect and authenticity of Samoan culture and representation
Orientation Trainer - Lead
Disneyland Resort
Anaheim, CA
11.2021 - Current
- Guides trainees of different experience levels through various materials, from area specific in-story language to general lore surrounding the central conflict within the galaxy, in order to establish an understanding that is utilized in everyday interactions.
- Utilizes personal experience and knowledge as well as materials given to ensure brand integrity for not only Lucasfilm but also Disney.
- Tailors training content presentation to meet the unique needs of each Cast Member, creating an accessible and personalized experience.
- Piloted training experience for 1,500+ Cast Members and salaried leaders, emphasizing World-Class Guest Service through storytelling techniques for Cast in all lines of business within New Orleans Square/Bayou Country.
Voice Talent
Under the Electric Stars
Remote
01.2021 - Current
- Connects and works with others around the world to accomplish a united goal of telling a story that is consistent with its world building and characters within said world.
- Self-sufficient habits including but not limited to the ability to make short, hard deadlines.
Attractions Operations Working Lead and Lead Trainer
Disneyland Resort
Anaheim, CA
04.2018 - Current
- Individually identified inconsistencies within Lead training and led content revisions of training guides to align training processes with current day-to-day operations.
- Inspires and develops team initiatives while practicing quick decision-making and implementing solutions tailored to operational needs and expectations.
- Champion impactful change within the operational leadership team, implementing adjustments that establish a resilient infrastructure capable of adapting to unpredictable operational changes.
Education
High School Diploma -
Marina High School
Huntington Beach, CA06-2017
Skills
- Friendly, positive attitude
- Key relationship development
- Customer service
- Teamwork and collaboration
- Telephone etiquette
- Microsoft Office Suite
- Computer skills
- Data entry
- Risk monitoring
- Strong work ethic
Interests
Timeline
Attractions Stage Scheduler and Central
Disneyland Resort
10.2024 - Current
Cultural Consultant
The Witch Wolf
06.2024 - Current
Orientation Trainer - Lead
Disneyland Resort
11.2021 - Current
Voice Talent
Under the Electric Stars
01.2021 - Current
Attractions Operations Working Lead and Lead Trainer
Disneyland Resort
04.2018 - Current
High School Diploma -
Marina High School