Matheus Castro
Vancouver,BC
Summary
Dedicated IT Technician with 4+ years of experience in computer maintenance, system troubleshooting, and user support across multiple environments, including schools, offices, and high-volume corporate workplaces. Strong knowledge of Windows systems, hardware diagnostics, and network support, with a focus on problem-solving and fast issue resolution. Reliable, organized, and motivated to provide high-quality technical support in a professional IT environment in Vancouver.
Overview
1
1
year of professional experience
Work History
IT Manager – Multi-Unit Operations
Colégio Magnum
Belo Horizonte, MG
01.2025 - 07.2025
- Managed IT infrastructure to ensure optimal performance and reliability.
- Implemented security protocols to safeguard data and systems against threats.
- Provided technical support for staff, addressing hardware and software issues efficiently.
- Streamlined IT processes to improve response times and service delivery.
IT Support Specialist
Squadra Tecnologia
Belo Horizonte, MG
06.2024 - 09.2024
- Provided technical support for hardware and software issues, ensuring timely resolutions.
- Managed user accounts and permissions within Active Directory to maintain security protocols.
- Documented support processes and solutions in knowledge base for future reference.
- Collaborated with team members to streamline ticketing processes, improving response times.
- Monitored system performance metrics to identify areas for improvement and optimization.
Education
Cotemig
Belo Horizonte, MG12-2021
Skills
- IT asset management
- Technical troubleshooting
- IT risk management
- User support
- Team development
- Communication
- Adaptability
- Teamwork
Accomplishments
Successfully deployed IT infrastructure for a new institutional facility under construction, delivering systems and network setup ahead of schedule and contributing to up to 15% faster project completion.
Timeline
IT Manager – Multi-Unit Operations
Colégio Magnum
01.2025 - 07.2025
IT Support Specialist
Squadra Tecnologia
06.2024 - 09.2024
Cotemig