Mathesan Naganathan
Salaberry-de-Valleyfield
Summary
Dynamic Team Manager looking to take the next step in my leadership career by means of self learning, upskill, effective coaching and driving results. Recognized for enhancing team motivation and achieving targets, I'm confident I'm ready to step in to a new field with the same motivation and energy I have in my current role. Looking for a new opportunity to identify, develop and set strong foundations so my staff can learn and grow while still being committed to their sales targets.
Overview
4
4
years of professional experience
Work History
Team Manager
RBC Insurance Service Centre [Creditor Insurance]
03.2023 - Current
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Define clear targets and objectives and communicated to other team members.
- Developed detailed plans based on broad guidance and direction when implementing new product and/or changes
- Successfully managed Team through Emerald changes
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Lead Call Calibration sessions in order to improve and sync CSR's QA knowledge.
- Lead Performance Campaigns in order to engage and boost Advice Center performance.
- RBC Performance Committee Chair
- Creditor Liaison for Power Of Advice Committee
Senior Customer Service Representative
RBC Insurance Service Centre [Creditor Insurance]
04.2021 - 03.2023
- Support Branch Partners with Creditor products, processes, policies and coaching on having effective conversation about Creditor insurance.
- Handle client escalation, inquiries and investigations in a timely manner
- Act as an expert role model for CSR's on the floor
- 1 on 1 coaching with dedicated team to improve agents monthly targets.
- Monitored and managed agents call progress in order to avoid drop is Service Levels
- Actively participated in call calibration sessions
- Engaged and coached Team on importance of team building by leading bonding exercises.
- 2021 Leadership award recipient
Education
Certification - Criminal Justice And Criminology
Ryerson University
Toronto, ON04-2017
Skills
- Fluent in multiple languages
- Effective multitasking abilities
- 17 years of customer service experience
- Investigative issue resolution
- Proficient in prioritizing tasks effectively
- Adapt swiftly to changing circumstances
Languages
French
Native or Bilingual
English
Native or Bilingual
Tamil
Native or Bilingual
Timeline
Team Manager
RBC Insurance Service Centre [Creditor Insurance]
03.2023 - Current
Senior Customer Service Representative
RBC Insurance Service Centre [Creditor Insurance]
04.2021 - 03.2023
Certification - Criminal Justice And Criminology
Ryerson University
Similar Profiles
Amina BaskaiAmina Baskai
Disability Claim Specialist at RBC InsuranceDisability Claim Specialist at RBC Insurance
IFEANYI EHIRIMIFEANYI EHIRIM
Insurance Advisor at RBC InsuranceInsurance Advisor at RBC Insurance
ANUREET KUKREJAANUREET KUKREJA
Senior Insurance Specialist at RBC INSURANCESenior Insurance Specialist at RBC INSURANCE