Hi, I’m
Ma Theresa Roco
Lloydminster,SK
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
16
years of professional experience
Work History
City of Lloydminster
Visitors Service Attendant
2023.02 - Current (1 year & 7 months)
Job overview
- Applied effective time management techniques to meet tight deadlines.
- Paid attention to detail while completing assignments.
- Worked well in a team setting, providing support and guidance.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
City of Lloydminster
Custodial
Job overview
- Kept building spaces premises clean inside and outside.
- Responded immediately to calls from personnel to clean up spills and wet floors.
Tim Hortons
Supervisor
2014.12 - Current (9 years & 9 months)
Job overview
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Achieved results by working with staff to meet established targets.
Igorot Enterprises Ltd
Cleaner
2019.11 - 2020.03 (4 months)
Job overview
- Organized and used industrial cleaning products following strict safety procedures.
- Used time management and efficient cleaning methods to meet deadlines.
- Emptied trashcans and transported waste to collection areas.
- Handled equipment, chemicals, and materials properly and with caution.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
AC Northline Foods Corporation
Assistant Store Manager
Job overview
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
AC Northline Foods Corporation
Sales Marketing Manager
2012.06 - 2014.01 (1 year & 7 months)
Job overview
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Managed sales promotions and marketing strategies on major social media sites.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Henson, Pampanga
Counter Personnel In charge /Admin / Marketing Assistant
2006.11 - 2012.06 (5 years & 7 months)
Job overview
- Skilled in major relevant computer applications like MS Word, MS Excel
- Well-versed in oral and written English and Filipino
- Reliable and enjoys responsibilities
- Fun of communicating and interact
- Created engaging content for Pinterest, Facebook, and Instagram.
- Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings.
Education
ICAS of Canada International credential
Bachelor of Science from Business
Administration, Marketing
University Overview
Assessment Service of Canada
Prairie Western College Address
BA
2024
ERP College Address
Financial Accounting & Payroll Administrator from Business Administration
2021
Republic Central Colleges
Philippines
Online Program from Marketing
2013
Blessed Trinity Institute
Bachelor of Science from Business
2002
Skills
- Sales Techniques
- Store Opening and Closing
- Sales and Marketing
- Customer Experience
- Customer Relations
- Inventory Tracking and Management
Timeline
Visitors Service Attendant
City of Lloydminster
2023.02 - Current (1 year & 7 months)
Cleaner
Igorot Enterprises Ltd
2019.11 - 2020.03 (4 months)
Supervisor
Tim Hortons
2014.12 - Current (9 years & 9 months)
Sales Marketing Manager
AC Northline Foods Corporation
2012.06 - 2014.01 (1 year & 7 months)
Counter Personnel In charge /Admin / Marketing Assistant
Henson, Pampanga
2006.11 - 2012.06 (5 years & 7 months)
ICAS of Canada International credential
Bachelor of Science from Business
Administration, Marketing
Prairie Western College Address
BA
ERP College Address
Financial Accounting & Payroll Administrator from Business Administration
Republic Central Colleges
Philippines
Online Program from Marketing
Blessed Trinity Institute
Bachelor of Science from Business
Custodial
City of Lloydminster
Assistant Store Manager
AC Northline Foods Corporation
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