Summary
Overview
Work History
Education
Skills
Timeline
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Mateo Rapuano

Orangeville,Ontario

Summary

Highly motivated and dedicated Customer Service Representative eager to pursue a dynamic career as a Flight Attendant. With an exceptional ability to deliver excellent customer satisfaction, possessing the necessary skills to ensure passenger comfort while maintaining the highest level of professionalism.

Overview

3
3
years of professional experience

Work History

Customer Service Representative/Cashier

Walmart
07.2022 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Customer Experience Advisor

E.C.T. Inc.
04.2021 - 06.2022
  • Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
  • Streamlined communication channels for improved customer interactions and response times.
  • Collaborated with team members to optimize workflow processes and increase overall efficiency.
  • Provided personalized support, ensuring a positive experience for each customer interaction.
  • Engaged in cross-selling and up-selling activities to enhance customers' experiences and generate revenue.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Education

High School Diploma -

Westside Secondary School
Orangeville, ON
06.2023

Skills

  • POS Systems Expert
  • Conflict Resolution
  • Payment Processing
  • Customer Service
  • Critical Thinking
  • Computer Proficiency
  • Customer Education
  • Interpersonal Skills
  • Attention to Detail
  • Multitasking Abilities

Timeline

Customer Service Representative/Cashier

Walmart
07.2022 - Current

Customer Experience Advisor

E.C.T. Inc.
04.2021 - 06.2022

High School Diploma -

Westside Secondary School

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Mateo Rapuano