Mateo Osborne
Toronto
Summary
Dynamic and dedicated professional with a strong background in customer service and donation organization at Goodwill Industries. Proven ability to train new employees and resolve conflicts effectively. Skilled in inventory management and maintaining high standards of cleanliness, ensuring a positive experience for donors and customers alike.
Overview
11
11
years of professional experience
Work History
Donation Attendant
Goodwill Industries
09.2020 - Current
- greet and help donators
- Work mostly independently
- Help with training of new workers
- Inform management of supplies needed for the day
- Keep management informed of any issues
- Handle donor issues in a polite and professional manner
- organize donations
- use of walkie stacker to stack skid
- Keep work station tidy
- Key holder
Meat Clerk
Canadian Superstore
11.2016 - 11.2019
- Weighed, priced and stocked meat products for purchase
- Handled customer complaints in a professional manner, ensuring quality customer service
- Cooperatively worked with team members to accomplish daily tasks efficiently
- Maintained high level of organization and cleanliness in adherence to the Health and Safety Act
Produce Clerk
Sobeys
10.2013 - 02.2016
- Organized and replenished produce inventory to ensure steady availability of items for sale
- Cleaned produce fridge and swept storage area, maintaining cleanliness according to health and safety standards
Education
Certificate - Customer Service Excellence Training
St. Stephen's Employment Training Centre
Toronto, ON02-2018
Skills
- Donation organization
- Customer service
- Employee training
- Supply management
- Conflict resolution
- Inventory management
- Communication skills
- Problem solving
- Individual work
- Walkie stacker operation
- Team collaboration
- Health and safety
- Professional demeanor
- Cleanliness and hygiene
- Donation processing
- Homelessness Issues Understanding
- Reliability
- Problem-solving abilities
- Teamwork
- Organization skills
- Attention to detail
- Case restocking
Timeline
Donation Attendant
Goodwill Industries
09.2020 - Current
Meat Clerk
Canadian Superstore
11.2016 - 11.2019
Produce Clerk
Sobeys
10.2013 - 02.2016
Certificate - Customer Service Excellence Training
St. Stephen's Employment Training Centre