Mateo Alarcon
Vancouver,Canada
Summary
Experienced shift leader with 3 years in a 24-hour, high-volume bakery environment. Strong background in team supervision, customer service, and operational support. Reliable, adaptable, and effective under pressure.
Overview
8
8
years of professional experience
Work History
Shift Leader/ Supervisor
Breka Bakery & Cafe
Vancouver, Canada
11.2022 - 11.2025
- Supervised team members during assigned shifts to ensure smooth store operations
- Coordinated staff breaks and task assignments in a high-volume, fast-paced environment
- Delivered consistent customer service while maintaining company standards
- Trained and supported new employees during onboarding
- Handled cash transactions and followed cash-handling procedures
- Resolved customer issues and supported the team during peak hours
Building Caretaker
Alliance
Vancouver, Canada
03.2022 - 10.2022
- Ensured cleanliness and sanitation of buildings and surrounding areas.
- Operated cleaning equipment to execute daily custodial tasks.
- Promptly addressed requests for cleaning or maintenance services from staff.
Construction Assistant
INMOBILIARIUM A.S.
Quito, Ecuador
08.2020 - 01.2021
- Organized construction materials while maintaining clean, efficient work areas.
- Collaborated effectively with the team during construction phases to ensure seamless execution.
Volunteer
Juvenile Group Santa María Eufrasia
Quito, Ecuador
10.2017 - 10.2019
- Collected and distributed food from Santa Maria Eufrasia donors.
- Helped children with their homework and did interactive activities with children.
- Helped the community of nuns with cleaning and organization of their convent.
- Travelled to different cities in order to help each community with the food distribution and activities for all ages.
Education
Communication and Service Essentials Certificate -
ILAC International College
Vancouver, Canada06.2023
Skills
- Team supervision and task delegation
- Cash handling and inventory management
- Employee training and development
- Customer service and support
- Conflict resolution and problem solving
- Time management and prioritization
- Effective communication skills
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Shift Leader/ Supervisor
Breka Bakery & Cafe
11.2022 - 11.2025
Building Caretaker
Alliance
03.2022 - 10.2022
Construction Assistant
INMOBILIARIUM A.S.
08.2020 - 01.2021
Volunteer
Juvenile Group Santa María Eufrasia
10.2017 - 10.2019
Communication and Service Essentials Certificate -
ILAC International College