Mateo Monroy Lozano
Winnipeg,Manitoba
Summary
Graduated from the Business Administration and Marketing program at RRC Polytech, I started my professional career as a Customer Service Representative in Colombia to acquire the ability to provide a high-quality customer service in a fast-paced work environment, being a solid beginning my professional journey.
I have been part of multiple academic marketing project groups as the practical component of my education, being able to work effectively in a team and providing great contributions to achieve great outcomes.
Competent in marketing foundations, digital marketing, content marketing, social media marketing, Search Engine Optimization, Search Engine Marketing, and Google Analytics as a result of my constant pursuit of knowledge to become successful professional.
Overview
2
2
years of professional experience
1
1
Certification
Work History
MARKETING INTERN
St. George's Anglican Church
Winnipeg, Manitoba
02.2025 - Current
- Evaluated existing digital assets to find areas for enhancement.
- Marketing strategy focused on promoting rentals of spaces and rooms in the historic building.
- Developed a SEO audit and benchmarking to improve the performance of the website towards the goals
- Completed WordPress Certifications to acquire strong fundamentals to leverage all the features available at the CMS to effectively implement visually atractive and functional designs in the church's website.
CUSTOMER SERVICE AGENT
XOREX de Colombia
Bogotá, Colombia
03.2023 - 06.2023
- Acted on behalf of The Regime of Average Premium "Colpensiones", Colombia's Public Pension Administration.
- Managed a high volume of inbound and outbound customer calls, maintaining a high level of customer satisfaction by providing accurate and helpful responses
- Achieved sustained occupancy rate above 90%.
- Issued contributions, enrollment, and pension payment certificates adhering to secure login procedures.
- Kept records of customer interactions, thoroughly recording details of inquiries for follow-up.
- Attended training sessions regularly to stay current on pension law changes.
Education
Diploma - Business Administration And Marketing Major
Red River College Polytech
true05-2025
Skills
- Advanced Language Skills in English and Spanish
- Search Engine Optimization (SEO)
- Google Analytics (GA4)
- Google Tag Manager
- Data Analysis
- Digital Marketing
- Content Marketing
- Marketing Communications
- WordPress Web Design
- Service Excellence
- Customer Relationship Management (CRM)
- Time Management
- Effective Teamwork
- Problem-solving skills
Certification
- Semrush (Digital Marketing: Hands on Practice) Partner Certification
- HubSpot Inbound Marketing Certification
- Stukent Market Research Simternship
- Google Analytics (GA4) Certification
- Google Ads Search Certification
References
References available upon request.
Timeline
MARKETING INTERN
St. George's Anglican Church
02.2025 - Current
CUSTOMER SERVICE AGENT
XOREX de Colombia
03.2023 - 06.2023
Diploma - Business Administration And Marketing Major
Red River College Polytech
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