Summary
Overview
Work History
Education
Skills
Volunteer History
Certification
Additional Information
Interests and Hobbies
Timeline
Generic

Mateo Mejia Duff

Ottawa,ON

Summary

Strong leader and problem solver with experience working with a wide variety of people in all settings. Excels in fast-paced environments where quick judgment calls are required. Enjoys interacting with the public and representing the organization's goals and values.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Program Manager

Ottawa River Canoe Club
2015.06 - Current
  • Competitive coach for youth ages 10 - 14
  • Paddle instructor for all ages
  • Develop and implement ORCC programs
  • Recruit, train, and hire staff
  • Marketing ORCC programs
  • Supervise staff and act as theprimary point of contact for staff and members of the public.
  • Enforce policies, regulations, and laws set by regional and national sport organizations, government legislation, and internal policies.

Customer Service Representative

City of Ottawa
2018.06 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Assisting full-time staff with additional administrative tasks to increase facility efficiency

Supervisor

Elections Ottawa
2022.08 - 2022.10
  • Responsible for the electoral process at my assigned polling location
  • Ensure all election laws and regulations are followed
  • Ensure all staff are adequately trained and prepared to provide an efficient and seamless voting process for electors
  • Primary point of contact for election workers (10+), candidate representatives, and the public regarding any issues, complaints, or concerns throughout the electoral process.

*Temporary position from the outset.


Assistant Chair

National Student Commonwealth Forum
2021.12 - 2022.08
  • Assist the Chair in organizing the 2022 virtual National Student Commonwealth Forum following a pandemic induced two-year hiatus.
  • Recruit and supervise planning team members to assist in the organizing of the event
  • Responsible for all aspects of the virtual conference including but not limited to securing guest speakers to attend the event, facilitating discussions, and creating activities for delegates to participate in.
  • Ensured program costs stayed within budget
  • Completed an extensive post activity report for government review

Supervising Deputy Returning Officer

Elections Ontario
2022.05 - 2022.06
  • Responsible for the electoral process at my assigned polling location including the final tallying of the votes
  • Ensure all election laws and regulations are followed
  • Ensure all staff are adequately trained and prepared to provide an efficient and seamless voting process for electors
  • Primary point of contact for election workers (20+), candidate representatives, and the public regarding any issues or concerns throughout the electoral process.

*Temporary position from the outset.

Central Poll Supervisor

Elections Canada
2021.09 - 2021.09
  • Responsible for the electoral process at my assigned polling location including the final tallying of the votes
  • Ensure all election laws and regulations are followed
  • Ensure all staff are adequately trained and prepared to provide an efficient and seamless voting process for electors
  • Primary point of contact for election workers (50+), candidate representatives, the media, and the public regarding any issues, complaints, or concerns throughout the electoral process.

*Temporary position from the outset.

Central Poll Supervisor

Elections Canada
2019.09 - 2019.10
  • Responsible for the electoral process at my assigned polling location including the final tallying of the votes
  • Ensure all election laws and regulations are followed
  • Ensure all staff are adequately trained and prepared to provide an efficient and seamless voting process for electors
  • Primary point of contact for election workers (15+), candidate representatives, and the public regarding any issues, complaints, or concerns throughout the electoral process.

*Temporary position from the outset.

General Intern

United Nations Association In Canada
2017.02 - 2017.06
  • Took on various roles in all departments from finance, fundraising, project management, to event planning, and marketing.
  • Contributed to press releases, speech writing, and internal memos
  • Processed employer partner subsidy claims (worth millions of dollars)
  • Research on active and prospective organization programs
  • Represented UNAC at official events

Education

Bachelor's of Global and International Studies - Global Law and Social Justice

Carleton University
Ottawa, ON
06.2023

High School Diploma -

Holy Trinity Catholic High School
Kanata, ON
06.2018

Skills

  • Responsible, punctual, polite, charismatic, personable, organized, conscientious, and quick learner
  • Strong leadership skills
  • Capable of independent or collaborative work, valuable team member
  • Engage comfortably with people of diverse backgrounds and cultures
  • Thrive in demanding and high-stress environments
  • Work Planning and Prioritization
  • Troubleshooting
  • Resource Allocation
  • Organizational Performance

Volunteer History

  • Aug 2020 - Present: Canadian Red Cross / Personal Disaster Assistance Team Responder
  • Dec 2017 - Present: Scouts Canada Official Leader
  • Oct 2018 - Feb 2020: Organizer of National Student Commonwealth Forum (Travel Registrar & Registration Registrar)
  • Nov 2017 - Nov 2018: WeDay Public Relations (short term - annually)
  • Sep 2017 - Feb 2018: Multicultural Event Organizer
  • Sep 2015 - Jun 2017: Bridlewood Trails Retirement Community (memory care assistant)
  • December 2017: NHL Classic Accessibility Support Volunteer
  • Nov 2017: Grey Cup (halftime show production crew, Stage crew, host for various other events)
  • Sep 2017: Social Media Supervisor for "World's Largest Scavenger Hunt" in conjunction with Ottawa 2017
  • June 2017: Federation of Canadian Municipalities Annual Conference Volunteer
  • Sep 2012 - June 2015: Shepherds of Good Hope kitchen worker

Certification

Language Acquisition:


  • English: Native (professional level)
  • Spanish: Fluent (Oral), Intermediate (reading and writing)
  • French: Basic
  • Russian: Basic


Additional Qualifications:


  • Red Cross Standard First Aid Level C (includes AED & CPR)
  • Canoe Kids Certification (2016)
  • Entry Level Competitive Coach / Canoe Kayak Canada (2023)
  • Pleasure Craft Operator Card (PCOC)
  • SMART Serve (2019)
  • Drivers License (unrestricted level G)

Additional Information

  • Chief Scout Award (June 2015)
  • Ottawa Catholic School Board Director of Education Award (June 2014)
  • Bridlewood Community Builder Citizenship Award (June 2012)
  • School nominee for national LORAN Scholarship (2017)
  • Mayor's City Builder Award (2017)
  • Young Citizens Foundation Scholarship (2018)
  • Recipient of Lieutenant Governor Award (2018)
  • Recipient of School Council bursary (2018)
  • Carleton University Dean's List (2019, 2020, 2021, 2022)
  • Canadian Red Cross National Youth Service Award (2022)
  • Ontario Volunteer Service Award (2023)

Interests and Hobbies

  • Travel, aviation, paddling, rowing, cross country skiing, national security policy, and domestic & international law,

Timeline

Supervisor

Elections Ottawa
2022.08 - 2022.10

Supervising Deputy Returning Officer

Elections Ontario
2022.05 - 2022.06

Assistant Chair

National Student Commonwealth Forum
2021.12 - 2022.08

Central Poll Supervisor

Elections Canada
2021.09 - 2021.09

Central Poll Supervisor

Elections Canada
2019.09 - 2019.10

Customer Service Representative

City of Ottawa
2018.06 - Current

General Intern

United Nations Association In Canada
2017.02 - 2017.06

Program Manager

Ottawa River Canoe Club
2015.06 - Current

Bachelor's of Global and International Studies - Global Law and Social Justice

Carleton University

High School Diploma -

Holy Trinity Catholic High School

Language Acquisition:


  • English: Native (professional level)
  • Spanish: Fluent (Oral), Intermediate (reading and writing)
  • French: Basic
  • Russian: Basic


Additional Qualifications:


  • Red Cross Standard First Aid Level C (includes AED & CPR)
  • Canoe Kids Certification (2016)
  • Entry Level Competitive Coach / Canoe Kayak Canada (2023)
  • Pleasure Craft Operator Card (PCOC)
  • SMART Serve (2019)
  • Drivers License (unrestricted level G)
Mateo Mejia Duff