Matea Trubajic
Brampton,ON
Summary
Reliable with a strong work ethic and exceptional customer service skills, honed at Heritage Fish & Chips. Proven ability to build relationships and engage guests while efficiently managing multiple tasks. Versatile team player, consistently enhancing workplace productivity and ensuring a positive, welcoming environment for all!
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant
TT Precision
05.2023 - Current
- Ensured smooth day-to-day operations by managing email correspondence and promptly addressing inquiries.
- Opened and routed incoming mail and gathered outgoing mail.
- Maintained office supplies and equipment, handled ordering and scheduled maintenance.
- Expedited urgent product deliveries and inventory pickups.
- Processed vendor payments, invoices and account statements.
Kitchen Staff Member
Heritage Fish & Chips
08.2022 - 08.2024
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Managed time to juggle multiple tasks simultaneously with ease (i.e. if the kitchen was slow and the restaurant was short-staffed, I would assist servers or bussers as needed and return to my area once everything was running smoothly again)
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Served food and beverages promptly with focused attention to customer needs.
- Assisted in training new hires for most jobs in the restaurant.
- Proactively addressed customer concerns or complaints, resolving issues promptly and professionally.
Volunteer
Academy of Serbian Folk Dance
09.2023 - 01.2024
- Dance instructor assistant.
- Monitored student behavior to identify potential issues and address problems appropriately.
- Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
- Provided constructive corrections to encourage students to learn steps and improve dancing.
- Taught and explained choreography by breaking down steps and demonstrating moves.
Hostess
Heritage Fish & Chips
06.2022 - 08.2022
- Greeted customers warmly upon arrival and provided friendly and inviting presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Answered phone calls to take orders, give information and document reservations.
Server Assistant
Heritage Fish & Chips
07.2022 - 07.2022
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Refilled drinks and condiments and restocked serving areas to minimize delays.
Education
BBA - Government, Economics And Management
University of Guelph
Guelph, None04-2026
High School Diploma -
Mayfield Secondary School
Brampton, ON06-2024
Skills
- Positive attitude
- Versatile
- Strong multitasking
- Relationship building
- Exceptional customer service
- Strong work ethic
- Cash handling
- Guest engagement
- Memory retention
- Food running
- Team collaboration
Languages
English
Native or Bilingual
Serbian
Native or Bilingual
Certification
- High School Diploma
- Smart Serve Certification
Interests
- Serbian Folk dance
- Travel
- Music (Vocal and instrumental)
- Volleyball
- Martial Arts
- Photography and photo editing
Timeline
Volunteer
Academy of Serbian Folk Dance
09.2023 - 01.2024
Assistant
TT Precision
05.2023 - Current
Kitchen Staff Member
Heritage Fish & Chips
08.2022 - 08.2024
Server Assistant
Heritage Fish & Chips
07.2022 - 07.2022
Hostess
Heritage Fish & Chips
06.2022 - 08.2022
- High School Diploma
- Smart Serve Certification
BBA - Government, Economics And Management
University of Guelph
High School Diploma -
Mayfield Secondary School
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