Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Matamando Zulu

Summary

Accomplished professional with a proven track record at Bank Of America, adept in fraud analysis and employing NVIVO for data integrity. Excelled in fostering teamwork and leveraging technical knowledge to enhance operational efficiency. Demonstrated patience and empathy, significantly improving customer satisfaction and reducing fraud incidents by over 30%. Skilled individual with passion for helping students reach academic goals. Creates engaging learning experiences tailored to meet individual student needs. Smart candidate develops strategies to help students bolster academic performance.

Overview

15
15
years of professional experience

Work History

Tutor

Self-employed
02.2024 - Current
  • Provide homework assistance using specific curriculum and materials.
  • Support students with helpful study habits and exam strategies.
  • Collaborate with students to complete homework assignments, identify lagging skills, and correct weaknesses.
  • Motivate students towards learning and studying to build self-confidence and reduce fear of failure.
  • Provide one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
  • Increase student comprehension by utilizing personalized teaching methods and adapting to individual learning styles.

Information Officer

Gatestone & Co
09.2021 - 02.2024
  • Answered inbound calls about federal programs and services
  • Delivered outstanding services as a federal government representative
  • Educated callers on available federal programs
  • Increased organizational transparency by promoting open communication channels among departments.

Research Assistant

Carleton University
02.2019 - 10.2019
  • Safely handled overly sensitive research information
  • Transcribed audio files to a high degree of accuracy using NVIVO software
  • Prioritized to meet strict deadlines and produce high-quality work

Assistant Manager

Cash Money Cheque Cashing
01.2010 - 10.2015
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Fraud Analyst

Bank Of America
09.2009 - 05.2011
  • Evaluated customer data to identify and prevent fraudulent activities.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Performed risk assessments to determine level of fraud risk and prioritize investigations.
  • Tracked fraud cases and monitored trends to develop strategies for prevention.

Education

Master of Arts - Global Political Economy

Carleton University
Ottawa, ON
06.2025

Bachelor of Arts - Political Science With International Relations

Carleton University
Ottawa, ON
06.2017

Skills

  • Patience and Empathy
  • Technical knowledge including NVIVO, MS office, social media, MS excel, MS powerpoint and SPSS
  • Creative Thinking
  • Collaboration and Teamwork

Languages

English
Native or Bilingual
French
Professional Working
chichewa
Native or Bilingual

Timeline

Tutor

Self-employed
02.2024 - Current

Information Officer

Gatestone & Co
09.2021 - 02.2024

Research Assistant

Carleton University
02.2019 - 10.2019

Assistant Manager

Cash Money Cheque Cashing
01.2010 - 10.2015

Fraud Analyst

Bank Of America
09.2009 - 05.2011

Master of Arts - Global Political Economy

Carleton University

Bachelor of Arts - Political Science With International Relations

Carleton University

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Matamando Zulu