MATALINA WALKER
San Francisco,CA
Summary
Demonstrates reliability and punctuality, with a proven track record of enhancing delivery efficiency and customer satisfaction. Skilled in safety protocols and conflict resolution. She is ready to leverage strong communication skills in diverse workplace settings. Familiar with treating clients with the utmost confidentiality and privacy.
Overview
10
10
years of professional experience
Work History
Public Service Intern
Human Resource Agency
San Francisco
03.2026 - Current
- Perform clerical tasks including photocopying, filing, scanning, and mail distribution
- Answer phones and greet visitors using professional customer service etiquette
- Assist with intake procedures, scheduling, sign-ins, and interoffice routing
- Maintain digital and paper records in accordance with confidentiality standards
- Enter timesheets or data into internal systems with accuracy and timeliness
- Prepare simple documents and correspondence using Microsoft Word and Outlook
- Support teamwork, attend staff meetings, and provide general administrative assistance
- Participating in career readiness activities including resume writing and mock interviews
- Complete training assignments and performance evaluations as scheduled
Harm Reduction Intern
The Gubbio Project
San Francisco
10.2025 - 11.2025
- Experience working one on one with the homeless population in San Francisco.
- Responsible for retrieving various information in order to provide different service options for people who are unhoused.
- Gives out medical supplies and clean needles to help them stay safe in their neighborhood.
- Knows how to refer Gubbio participants to outside housing resources.
- Assisted in organizing daily volunteer schedules to optimize resource allocation and support project goals.
Driver / Transportation Assistant
SF Paratransit San Francisco
San Francisco
04.2025 - 09.2025
- Safely transported 10 or more passengers with special needs ensuring comfort and care.
- Assisted individuals with boarding, seating, and exiting vehicles.
- Followed strict safety and accessibility protocols.
- Maintained accurate trip logs and schedules.
- Delivered excellent customer service with patience and empathy.
- Created an individualized service plan in compliance with the agency mission and goals.
Package Handler / Driver
UPS
San Francisco
10.2020 - 08.2025
- Assisted with timely delivery for over 250 packages daily ensuring accuracy and safety.
- Maintained strong attention to detail in sorting and handling shipments.
- Collaborated in a fast-paced environment to meet daily quotas.
- Provided excellent customer service during package delivery.
- Consistently demonstrated reliability and punctuality.
- Streamlined vehicle organization before deliveries, supporting faster route completion and enhancing customer satisfaction.
- Followed safety regulations to maintain safe work environment.
- Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
- Supported peak season demands by volunteering for extra shifts, ensuring no delays in package processing.
Security Officer
Allied Universal Security
San Francisco
05.2016 - 03.2018
- Monitored premises ensuring safety and compliance with regulations.
- Conducted security patrols and reported incidents.
- Assisted visitors and employees with professionalism.
- Responded promptly to emergencies and safety concerns.
- Maintained clear, detailed incident reports.
- Enforced access protocols and resolved unauthorized entry attempts, ensuring site integrity and consistent regulatory compliance.
Education
High School Diploma - Psychology
Skyline College
Child Development
Community College of San Francisco
San Francisco, CASkills
- Customer Service
- Communication Skills
- Time Management & Meets Deadlines
- Problem Solving & Critical Thinking
- Safety & Security Procedures
- Team Collaboration
- Conflict Resolution
- Attention to Detail
- Adaptability & Flexibility
- Multitasking
- Professionalism
- Proficient in Microsoft Office
- HIPAA Compliance
- Teamwork
- Writing proficiency
Timeline
Public Service Intern
Human Resource Agency
03.2026 - Current
Harm Reduction Intern
The Gubbio Project
10.2025 - 11.2025
Driver / Transportation Assistant
SF Paratransit San Francisco
04.2025 - 09.2025
Package Handler / Driver
UPS
10.2020 - 08.2025
Security Officer
Allied Universal Security
05.2016 - 03.2018
High School Diploma - Psychology
Skyline College
Child Development
Community College of San Francisco