Matalasi A. Mata'utia
Fairfield
Summary
Highly adaptable and mission-driven healthcare administrative professional with progressive experience across outpatient dialysis and behavioral health treatment settings. Demonstrates a unique combination of administrative expertise and direct patient care experience, having advanced from front desk operations to clinical support and into high-level administrative coordination roles. Proven ability to independently manage complex scheduling systems, perform patient intake and insurance verification, coordinate interdisciplinary care, and maintain accurate documentation in fast-paced environments. Recognized for exceptional customer service, leadership, and the ability to support both patients and clinical teams with professionalism and efficiency. CPR certified and committed to delivering high-quality, patient-centered care.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Administrative Assistant
Acadia Healthcare – Comprehensive Treatment Centers
Oceanside, CA
12.2023 - Current
- Independently manage high-volume scheduling operations within a medication-assisted treatment (MAT) program, ensuring timely patient access and continuity of care
- Conduct monthly insurance verification and eligibility reviews for active patients, ensuring uninterrupted treatment services and minimizing billing discrepancies
- Serve as the primary point of contact for patients, managing high call volumes while triaging needs and coordinating with clinical staff for timely resolution
- Perform comprehensive patient intake and discharge processes, ensuring accurate documentation and continuity of care
- Process, track, and maintain incoming documentation (including faxes and medical records), ensuring accurate and timely record management
- Handle financial transactions, including collecting patient payments and supporting billing processes with a high level of accountability
- Document meeting minutes and administrative communications, supporting operational awareness and leadership coordination
- Serve as a patient advocate, assisting individuals in navigating treatment services, addressing concerns, and promoting a supportive care environment
- Collaborate with providers and interdisciplinary teams to maintain seamless clinic operations
- Identify and resolve scheduling conflicts using critical thinking and independent decision-making
- Assist in onboarding and training administrative staff, reinforcing workflows and service standards
- Contribute to a welcoming, patient-centered environment through professionalism, responsiveness, and strong interpersonal communication
- Hours per Week: 40
Patient Care Technician
U.S. Renal Care
Oceanside, CA
12.2022 - 12.2023
- Delivered direct patient care in a high-volume outpatient dialysis clinic, managing and monitoring 7–10 patients per shift to ensure safety, comfort, and treatment compliance
- Supported clinical operations by adhering to treatment protocols, infection control standards, and safety procedures
- Monitored patient conditions during dialysis treatments and promptly reported changes to nursing staff
- Maintained dialysis equipment and treatment areas to ensure operational readiness and compliance
- Provided compassionate, patient-centered care while addressing questions and concerns professionally
- Assisted in training and mentoring new staff, contributing to team efficiency and consistent care delivery
- Strengthened interdisciplinary communication by collaborating with nurses, technicians, and administrative personnel
- Hours per Week: 40
Administrative Assistant / Receptionist (Promoted to Patient Care Technician)
U.S. Renal Care
Oceanside, CA
09.2022 - 12.2022
- Selected for advancement into a clinical Patient Care Technician role based on strong performance, adaptability, and demonstrated leadership potential
- Managed front desk operations, including patient check-in, appointment scheduling, and provider calendar coordination
- Answered and routed high-volume calls, ensuring accurate communication and timely response to patient needs
- Maintained organized patient records and processed incoming documentation with attention to detail
- Delivered exceptional customer service, creating a welcoming and professional environment for patients and visitors
- Demonstrated the ability to quickly learn clinical workflows, contributing to promotion into a direct patient care role
- Hours per Week: 40
Education
Bachelor of Science -
Liberty University
Lynchburg, VAHigh School Diploma - undefined
Fairfield High School
Fairfield, CA01-2022
Skills
- Electronic Health Records (EHR) Systems
- Medical Scheduling Systems
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Data Entry & Records Management
- Customer service
- Data entry
- Computer skills
- Office administration
- Schedule management
- Verbal communication
Certification
CPR Certified
CORE COMPETENCIES
- Advanced Medical Scheduling & Clinic Coordination
- Outpatient Healthcare Operations (Dialysis & Behavioral Health)
- Patient Intake, Admissions & Discharge Processing
- Insurance Verification, Authorization & Billing Support
- Electronic Health Records (EHR) & Data Management
- Customer Service Excellence & Patient Advocacy
- Staff Training, Leadership & Team Support
- HIPAA Compliance & Confidential Records Management
- High-Volume Call Handling & Patient Communication
- Workflow Optimization & Problem Solving
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
LEADERSHIP & SUPERVISORY EXPERIENCE
- Led and supported 3–4 staff members on average, providing guidance, workflow coordination, and operational support
- Assisted in onboarding and training new employees across administrative and clinical roles
- Served as a resource for team members, reinforcing best practices in customer service and clinic operations
- Demonstrated leadership in high-pressure environments by maintaining efficiency, accuracy, and patient care standards
ADDITIONAL QUALIFICATIONS
- Expert in customer service within outpatient healthcare environments
- Strong background in dialysis and behavioral health clinic operations
- Proven ability to adapt across administrative and clinical roles
- Demonstrated growth, promotion, and increased responsibility within healthcare settings
- Committed to delivering high-quality, patient-centered care
SPECIALIZED EXPERIENCE
- Independently coordinates patient scheduling and clinic flow in high-volume outpatient settings
- Performs patient intake, admissions, eligibility verification, insurance authorization, and discharge processing
- Utilizes electronic systems to manage patient data, appointments, and clinical documentation
- Communicates effectively with patients, providers, and interdisciplinary teams to ensure continuity of care
- Prioritizes and manages multiple administrative and clinical responsibilities in fast-paced environments
- Handles financial transactions and supports billing processes with accuracy and accountability
- Trains and supports staff, reinforcing workflows and operational standards
- Applies knowledge of outpatient healthcare operations, confidentiality, and patient-centered service
FEDERAL EMPLOYMENT OBJECTIVE
- Medical Support Assistant (Advanced), GS-6
- Department of Veterans Affairs
Languages
Spanish
Limited Working
Samoan
Native or Bilingual
Timeline
Administrative Assistant
Acadia Healthcare – Comprehensive Treatment Centers
12.2023 - Current
Patient Care Technician
U.S. Renal Care
12.2022 - 12.2023
Administrative Assistant / Receptionist (Promoted to Patient Care Technician)
U.S. Renal Care
09.2022 - 12.2022
High School Diploma - undefined
Fairfield High School
Bachelor of Science -
Liberty University