MAT CANCELA
Summary
Responsive team leader with strong communication and retail background combined with a motivational and encouraging style. Talented trainer, problem-solver and planner. Well-organized and proactive retail professional with good communication skills and a positive attitude.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Host/Takeout
Scaddabush Italian Kitchen & Bar
2023.12 - Current
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times. Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Processed customer payments and balanced cash drawers.
- Adjusted food preparation methods in accordance with customer requests.
Customer Service and Self-Checkout Supervisor
Sobeys
2021.04 - Current
- Oversaw, trained, and supervised employee performance, corrected problems, and increased efficiency to maintain daily productivity targets.
- Held notable positions such as the Scene+ Ambassador, Self-Checkout Supervisor, Customer Service, Cashier, Department Clerk, and more. Cross-trained in a variety of departments.
Host/Caterer
The Wave - Restaurant And Lounge
2023.09 - 2023.12
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest. Additionally, doing catering events and expo.
Play Leader
Town Of Oakville
2023.06 - 2023.09
- Designed and implemented daily schedules and lesson plans, incorporating a variety of recreational, creative, and team-building activities.
- Ensured the well-being and safety of campers at all times, closely monitoring activities and enforcing camp rules and policies.
Director of Events
BOLD Organization
2022.06 - 2023.09
- Organized workshops and events for students, educators, and community leaders to amplify the importance of post-secondary education while teaching youth about business elements.
- Worked hard to ensure that all BOLD events were inclusive and accessible to people with various cultural and socioeconomic backgrounds.
Camp Counsellor Volunteer
Playground Pros Camp
2019.07 - 2019.08
- Coordinated and led group activities for campers and counselors.
- Helped campers build confidence and self-esteem through consistent guidance and mentoring.
Education
BBA - Legal And Management Studies
Western University
London, ON05.2027
High School Diploma -
White Oaks Secondary School
Oakville, ON06.2023
Skills
- Sales and Marketing
- Team Leadership
- Business Analysis
- Training and Development
- Microsoft Application Proficiency
- Customer Service
Certification
- HIGH FIVE® Certification
- CPR Certification
- Emergency First Aid
- Smart Serve
Languages
- Portuguese - Fluent
- English - Fluent
- Spanish - Intermediate
Awards
- Sobeys and Empire National Scholarship
- COOPERATORS Inc. National Scholarship
Timeline
Host/Takeout
Scaddabush Italian Kitchen & Bar
2023.12 - Current
Host/Caterer
The Wave - Restaurant And Lounge
2023.09 - 2023.12
Play Leader
Town Of Oakville
2023.06 - 2023.09
Director of Events
BOLD Organization
2022.06 - 2023.09
Customer Service and Self-Checkout Supervisor
Sobeys
2021.04 - Current
Camp Counsellor Volunteer
Playground Pros Camp
2019.07 - 2019.08
BBA - Legal And Management Studies
Western University
High School Diploma -
White Oaks Secondary School
- HIGH FIVE® Certification
- CPR Certification
- Emergency First Aid
- Smart Serve
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