Masum Patel
Charlottetown,PE
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Office Supervisor
Rodd Royalty
05.2021 - Current
- Demonstrated exceptional potential by earning a promotion to a supervisory role within a remarkably short timeframe in the hospitality sector
- Adeptly resolved guest complaints and disputes in strict adherence to the hotel's established policies and procedures, consistently upholding a high standard of professionalism
- Garnered outstanding guest service satisfaction, leading to noteworthy outcomes such as repeat visits, personal accolades, and exceptional hotel reviews
- Assumed various supervisory responsibilities, including adjusting competitive rates for a 119-room property, significantly boosting demand and revenue
- Skillfully managed the Front-Desk agents' operations, while also conducting comprehensive training for new agents, enabling them to excel in delivering exceptional guest service.
Server/ Bartender/ Host/ Food Runner
Culinary Institute (Holland College)
10.2020 - 04.2022
- Expertly managed food and beverage orders, ensuring prompt and accurate service delivery to both table and bar customers
- Demonstrated an in-depth understanding of the menu, offering insightful recommendations to guests and enhancing their dining experience
- Multitasked effectively by efficiently taking orders, handling cash transactions, answering calls, and providing attentive service to patrons
- Greeted and assisted guests upon arrival, escorting them to their seats and facilitating a smooth dining experience
- Facilitated efficient communication between customers and kitchen staff, ensuring accurate and timely order fulfillment.
Retail/Merchandise Specialist
Canadian Tire
02.2021 - 09.2021
- Exhibited exemplary inventory management skills, consistently restocking shelves based on inventory levels and initiating reorder processes
- Completed thorough market research through observation of competitors' product displays and pricing strategies, contributing to strategic decision-making
- Played a pivotal role in supporting field sales representatives by orchestrating impactful promotional campaigns, including the setup of eye-catching displays and monitoring customer reactions
- Significantly contributed to store sales growth by optimizing point-of-purchase and shelf management, enhancing product visibility and maximizing sales potential
- Proactively reported insights on the growth, expansion, or closure of retail locations within the designated territory.
Customer Service Representative
ATELKA - TTEC
05.2018 - 12.2019
- Leveraged exceptional interpersonal skills to consistently deliver high-quality customer service within fast-paced environments
- Mastered the art of extracting crucial service-related information through probing questions, accurately entering data into electronic systems
- Imparted clarity on billing procedures, skillfully processed payments, and facilitated the setup of payment options to customers' satisfaction.
Education
DCS / DEC in International Hospitality Management -
Holland College
Charlottetown, PE04.2022
Bachelor's Degree in Biotechnology -
University of Prince Edward Island
Charlottetown, PE05.2020
High School - Grade 12 -
Shree Vasistha Vidhyalaya
Surat, Gujarat04.2017
Skills
- Scheduling and Calendar Management
- Skilled in Maestro for hotels
- Staff Supervision
- Conflict Mediation
- Policy and Procedure Modification
Certification
- Workplace Hazardous Materials Information System (WHMIS)
- Standard First Aid and CPR
- Responsible Beverage Server
Timeline
Front Office Supervisor
Rodd Royalty
05.2021 - Current
Retail/Merchandise Specialist
Canadian Tire
02.2021 - 09.2021
Server/ Bartender/ Host/ Food Runner
Culinary Institute (Holland College)
10.2020 - 04.2022
Customer Service Representative
ATELKA - TTEC
05.2018 - 12.2019
DCS / DEC in International Hospitality Management -
Holland College
Bachelor's Degree in Biotechnology -
University of Prince Edward Island
High School - Grade 12 -
Shree Vasistha Vidhyalaya
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