Mastaneh Rabbani

• Analyzing source data and producing data analysis reports using Power BI
• Extract data from flat files and load it into a SQL Server Database
• Built Operational Reports using Microsoft Power BI
• Built Analytical Reports using Power BI and Excel
• Data warehouses & Business intelligence
• Database Administration and Structured Query Language using SSMS
• Microsoft BI tools covering SQL Server Integrations Services, and Data Quality Services
• BI, SQL, ETL, Microsoft SQL Server Integration Services (SSIS), Microsoft Power BI.

As a dedicated Customer Service Representative, I excelled in providing professional and efficient customer support. My role involved responding to client inquiries, tracking orders, managing live chat and e-commerce interactions, and resolving issues promptly. I built trust with clients and contributed to team objectives, ensuring an excellent customer experience in a fast-paced call center environment.

• Respond to incoming calls from clients in a professional manner
• Establish a relationship of trust with the client
• Track orders and answer customers’ questions about products offered
• Assist the team in all other tasks related to the achievement of objectives
• Provide the customer with a great experience
• Agent of live chat, e-commerce agent
• Provide excellent customer service in a fast-paced call center environment, responding to inquiries
• Resolving Customer issues quickly and efficiently.

As a BI Developer at Dargah .co, I specialized in Microsoft Power BI and Tableau, SQL database management, and reporting visualizations, developed complex T-SQL queries, and created dashboards. My role included developing visual reports, KPI scorecards, and dashboards using Power BI, configuring data gateways, and scheduling. I translated data into informative reports and visuals using DAX queries and performed advanced calculations. I collaborated with business analysts, developers, and the user community to provide insights and practical solutions, ensuring timely report delivery and contributing to technical documentation. Additionally, I handled licensing, onboarding, training, and supporting the Power BI team.

• Microsoft Power BI and Tableau - SQL Data Base - Reporting Visualizations & Automation
• Write complex T-SQL queries for applications and business intelligence reporting
• Design database architecture and create dashboards
• Design and develop database objects such as tables, views, stored procedures, and functions
• Produce estimations and analysis using Power BI
• Power BI Report development
• Developing visual reports, KPI scorecards, and dashboards using Power BI desktop
• Connecting data sources, importing data, and transforming data for Business intelligence
• Data Gateway Configuration and Scheduling
• Translating data into informative reports and visuals
• DAX queries in Power BI Desktop
• Advanced-level calculations on the data set
• Collaborate, listen, support, and share ideas optimally in a team setting
• Analyze information and situations to create new insights and ideas and develop practical solutions
• Provide reports to business analysts, leads, and managers, and be accountable for specified deadlines