Massy Ayam
Milton
Summary
Developed management skills in collaborative and fast-paced environment, focusing on team leadership and operational strategies. Seeking to transition into new field where these skills can be applied to drive efficiency and success. Dedicated to adapting and thriving in diverse professional settings.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Manager
Allsaints
11.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Balanced cash registers at end of shift and filled out necessary reports.
LABOURER
Creative Grass
01.2023 - 12.2023
- Implemented artificial grass installations for residential properties
- Conducted maintenance work, ensuring the longevity and optimal condition of outdoor spaces
- Demonstrated proficiency in interlocking maintenance with a strong understanding of the underlying principles
- Applied expertise in operating heavy machinery, particularly skilled in using a mini excavator
Sales Associate
Diesel
01.2022 - 12.2023
- Recognized as Top Sales Associate during my entire time working at the store
- Commission-based sales incentivized honing my interpersonal skills to better relate with customers and understand their needs in order to find appropriate solutions at the store
- Assisted customer purchases and returns through cash, debit and credit transactions
Sales Associate
PUMA
01.2021 - 12.2022
- Recognized as MVP for my punctuality, diligence, and reliability
- Patiently assisted customers with product information, including topics like best activity for each shoe, materials, sizing, benefits, and sales promotions
- Assisted customer purchases and returns through cash, debit and credit transactions
- Re-organized the shoes filing system
Sales Associate & Cashier Team Lead
DOLLARAMA
01.2018 - 12.2020
- Mentored new team members on POS system operation, customer service strategies and sales goals
- Trusted by leadership team to assist with light financial responsibilities, such as calculating start- and end-of-day cash floats, as well as organizing cash into specific deposit bags
Education
BBA - Business Technology Management
Toronto Metropolitan University
Toronto, ON06-2024
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
Certification
- Siding, Local 27, 2023, November
Timeline
Manager
Allsaints
11.2023 - Current
LABOURER
Creative Grass
01.2023 - 12.2023
Sales Associate
Diesel
01.2022 - 12.2023
Sales Associate
PUMA
01.2021 - 12.2022
Sales Associate & Cashier Team Lead
DOLLARAMA
01.2018 - 12.2020
- Siding, Local 27, 2023, November
BBA - Business Technology Management
Toronto Metropolitan University
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