Massood Khatiz
Toronto,ON
Overview
6
6
years of professional experience
Work History
Bilingual Customer Service Representative
Canadian Tire
06.2023 - Current
- Assisted customers through phone, email and live chat, handling an average of 60 inquiries per day.
- Assisted customers with their inquiries and complaints, offering solutions to resolve their issues.
- Participated in regular training sessions to enhance product knowledge and stay up to date on company policies and procedures.
- Processed orders, returns and exchanges quickly and accurately.
- Served customers both proactively and reactively. Ensures that all responses conclude with full explanation of resolution of the customer's question/issue.
- Worked flexible hours and weekends to meet business/customer needs.
Bilingual Emergency Services Representative
Concentrix
11.2022 - 06.2023
- Provided calm and reassuring assistance to users in high-stress situations, maintaining composure.
- Collaborated with law enforcement, fire departments, and medical personnel to coordinate emergency responses.
- Managed multiple incidents simultaneously, prioritizing calls based on severity and available resources.
- Obtain details of the emergency request before contacting the appropriate 'Public Safety Answering Point'.
- Read maps and dispatched to correct response locations.
Bilingual Customer Service Representative
Arjo Canada
11.2019 - 11.2022
- Giving professional and timely answer of incoming customer inquiries.
- Served customers both proactively and reactively. Ensures that all responses conclude with full explanation of resolution of the customer's question/issue.
- Efficiently provide customers with general product information, appropriate lead times, product availability, ship dates, freight rates, tracking shipments and providing proof of deliveries.
- Verified all orders for accurate pricing and terms before order entry. Send Customer Order Acknowledgements to customers within one day of order entry.
- Identified trends in customer feedback and solves customer service issues (e.g. billing), by working with the Customer Care manager, communicates these throughout the company.
- Worked flexible hours and weekends to meet business/customer needs.
Timeline
Bilingual Customer Service Representative
Canadian Tire
06.2023 - Current
Bilingual Emergency Services Representative
Concentrix
11.2022 - 06.2023
Bilingual Customer Service Representative
Arjo Canada
11.2019 - 11.2022