Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Massimo Tarzia

Vaughan,ON

Summary

Talented Front Desk Supervisor versed in solving range of daily issues with efficient and professional attitude. Adapts easily to changing demands and learns new information quickly. Accomplished leader and team manager.

Overview

3
3
years of professional experience

Work History

Front Desk Manager

Golfzon North - On Screen Sports Ltd
10.2023 - Current
  • Enhanced guest satisfaction by efficiently addressing and resolving concerns during their stay.
  • Streamlined check-in and check-out processes for a smoother guest experience.
  • Collaborated with housekeeping and maintenance departments to ensure rooms were ready in a timely manner.
  • Increased repeat business by providing exceptional service and promptly handling guest feedback.\
  • Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
  • Developed strong relationships with corporate clients, securing long-term contracts for group bookings.
  • Assisted guests with special requests, creating memorable experiences that encouraged positive reviews on social media platforms.
  • Maintained an organized workspace at the front desk, contributing to a professional atmosphere that welcomed guests upon arrival.
  • Coordinated with sales department to identify potential leads from incoming inquiries.
  • Established strong rapport with returning guests while building new connections with first-time visitors.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Responded to telephone, email and in-person inquiries regarding reservations, information and guest concerns.


Car Detailer/All Round General Laborer

North Seven Auto Body Ltd.
07.2023 - 10.2023
  • Enhanced customer satisfaction by thoroughly cleaning and detailing vehicles, both interior and exterior.
  • Achieved superior results through meticulous attention to detail in all aspects of car detailing.
  • Maintained a clean and organized workspace, ensuring efficient completion of tasks and high-quality workmanship.
  • Improved overall vehicle appearance with the use of professional-grade equipment and products.
  • Completed timely and thorough car details for increased customer satisfaction and repeat business.
  • Collaborated with team members to complete large-scale projects, including fleet vehicles, efficiently and effectively.

Car Detailer

ABE Automotive
06.2022 - 07.2023


  • Assisted in training new employees on proper car detailing techniques, improving overall staff performance.
  • Performed meticulous paint corrections to restore vehicles'' appearance, contributing to high levels of customer satisfaction.
  • Collaborated with team members to complete large-scale detailing projects within specified deadlines.
  • Upheld company reputation by consistently delivering exceptional car detailing results meeting client expectations.
  • Demonstrated strong attention to detail while performing thorough inspections before releasing vehicles back to clients.
  • Participated actively in promotional events showcasing car detailing skills resulting in an increase of new clientele base.
  • Kept up-to-date with industry trends and latest car detailing techniques, ensuring our services remained competitive and cuttingedge.

Cashier

Fortinos
08.2021 - 06.2022
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Lot Attendant

Coppa's Fresh Market
06.2021 - 08.2021
  • Improved customer satisfaction by efficiently collecting and organizing shopping carts in a timely manner.
  • Enhanced store appearance by regularly cleaning and maintaining cart storage areas and entryways.
  • Assisted customers with loading and unloading purchases, providing exceptional service and support.
  • Increased safety by promptly reporting any damaged or unsafe carts for repair or replacement.
  • Maintained an organized cart retrieval system to ensure consistent availability for customers during peak hours.

Education

Bachelor of Arts - Business And Society

York University
Toronto, ON
04.2027

High School Diploma -

Cardinal Carter Catholic Secondary School
Aurora, ON
06.2023

Skills

  • Operations Oversight
  • Automated Telephone Systems
  • Reservations Management
  • Quality Assurance
  • Team Building and Supervision
  • Process Improvement
  • Cash Control
  • Customer Service
  • VIP Guest Relations
  • Issue Resolution
  • Time Management
  • Hospitality Service Expertise
  • Smart Serve Certified

Languages

English
Full Professional

Timeline

Front Desk Manager

Golfzon North - On Screen Sports Ltd
10.2023 - Current

Car Detailer/All Round General Laborer

North Seven Auto Body Ltd.
07.2023 - 10.2023

Car Detailer

ABE Automotive
06.2022 - 07.2023

Cashier

Fortinos
08.2021 - 06.2022

Lot Attendant

Coppa's Fresh Market
06.2021 - 08.2021

Bachelor of Arts - Business And Society

York University

High School Diploma -

Cardinal Carter Catholic Secondary School

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Massimo Tarzia