Massimo Salvato
Uxbridge,ON
Summary
Dynamic sales professional with a proven track record at Toro Buildings, excelling in customer relationship management and persuasive communication. Recognized for achieving the Rookie of the Year Award, I leverage strategic planning and leadership skills to drive sales growth and foster long-lasting client relationships. Committed to exceeding expectations through exceptional service.
I believe I am qualified for a leadership role backed by my mentor John Mastrangelo as being a pivotal example of the role of interest
Overview
11
11
years of professional experience
Work History
Sales Consultant
Toro Buildings
08.2021 - Current
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- High pressure sales persuasion
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- ***Rookie of The Year Award***
Sales Specialist
Page Pros Inc.
08.2023 - 09.2024
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
- Cold Call Sales
- ***Gold Sales Award Champion***
Sales Manager
Motorino
06.2016 - 02.2020
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful team by providing motivational coaching and performance-based incentives.
- Here, I am known for my skills in customer relations, networking, sales, and sales management.
Manager/Server
Recipe Unlimited Corporation
05.2016 - 10.2018
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
- ***My efforts during my employment were recognized by Cara’s regional operations manager Adam White. Granting me employee of the year two years in a row***
Information Systems Technician
Tarion Warranty Corporation
06.2014 - 04.2018
- Led troubleshooting efforts for complex technical issues, resulting in faster resolution times for endusers.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Streamlined helpdesk processes, enhancing end-user satisfaction rates while reducing response times for support requests.
- Fostered a culture of continuous improvement within the IT department through ongoing evaluation of workflows, procedures, and technology utilization.
- I was assigned to many projects while working with Tarion, including the Cloud Project, Operation Manual Project, and Tarion website creation project. All these ventures aided in developing a variety of soft skills, for example: my time
management, leadership, communication, teamwork, creative thinking, and continuous process improvement .
Sales Associate
Brock University
12.2015 - 04.2016
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Engaged with customers to build rapport and loyalty.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
Bachelor of Science - Biology
Brock University
St. Catharines04-2019
High School Diploma -
St. Therese of Lisieux
Richmond Hill, ON09-2014
Skills
- Time management
- Customer relationship management
- Team Building
- Objection handling
- Prospecting skills
- Persuasive communication
- Product and service sales
- Closing techniques
- Strategic planning
- Project management
- Leadership management
Languages
English
Full Professional
Italian
Limited Working
Timeline
Sales Specialist
Page Pros Inc.
08.2023 - 09.2024
Sales Consultant
Toro Buildings
08.2021 - Current
Sales Manager
Motorino
06.2016 - 02.2020
Manager/Server
Recipe Unlimited Corporation
05.2016 - 10.2018
Sales Associate
Brock University
12.2015 - 04.2016
Information Systems Technician
Tarion Warranty Corporation
06.2014 - 04.2018
Bachelor of Science - Biology
Brock University
High School Diploma -
St. Therese of Lisieux
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