Massimo Alfonso

I have hands-on experience in both retail and food service, working in fast-paced, customer-focused environments. At Nordstrom, I supported order fulfillment and pickup operations, including during the Anniversary Sale, the busiest time of the year. In that role, I developed strong communication and conflict-resolution skills while assisting a high volume of customers, including those who were upset or demanding. I remained professional, patient, and solution-oriented, ensuring that customer concerns were addressed while maintaining company standards of service. My experience has strengthened my ability to work under pressure, multitask, and deliver a positive customer experience even in challenging situations.