Masroor Nishaj Valappil
Brampton,ON
Summary
Customer care professional with proven history of enhancing customer satisfaction and addressing inquiries efficiently. Focused on team collaboration and achieving positive outcomes, adaptable to changing needs. Skilled in communication and conflict resolution.
Experienced with resolving customer inquiries effectively. Utilizes communication and empathy to build rapport and ensure satisfaction. Knowledge of troubleshooting and issue resolution.
Overview
12
12
years of professional experience
Work History
Business Administrator
Riverheights Inc
01.2024 - Current
- Implemented process improvements to streamline operations and enhance overall productivity.
- Spearheaded cross-departmental initiatives for improved service delivery and customer satisfaction.
- Fostered collaborative team environment by promoting open communication and encouraging feedback.
- Developed comprehensive budgets that aligned with organizational goals and resource allocation.
- Managed day-to-day development issues.
- Lead design and review sessions with technical and business staff.
- Streamlined workflow.
Operations Production Lead
Ya YA Foods
05.2023 - 01.2024
- Enhanced production efficiency by streamlining processes and implementing lean manufacturing techniques.
- Boosted on-time delivery rates by proactively tracking order progress and adjusting workflows as needed.
- Developed standard operating procedures to maintain consistency across shifts and improve overall performance.
- Facilitated regular team meetings to discuss progress updates, address concerns, share best practices, or brainstorm innovative solutions for operational challenges.
- Mentored junior staff members in various aspects of production operations, sharing technical expertise and practical knowledge to enhance overall team capabilities.
Customer Care Representative
Concentrix
04.2022 - 12.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Navigated multiple computer systems and applications to find information.
- Logged call information and solutions provided into internal database.
Customer Care Representative
Airtel
09.2012 - 05.2014
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
Education
Diploma - Business Administration Co Op
Academy of Learning Career College
Toronto, ON08-2024
Certificate - Health Administration
Spark Health And Business Centre
Mississauga, ON05-2022
Skills
- Skilled in Microsoft Office Applications
- Executive support
- Eye for detail
- Team collaboration
- PowerPoint
- Operations management
Accomplishments
- Oversaw rise of company to the top of the industry.
- Improved or maintained profit and revenue margins over previous years.
- Supervised team of 12 staff members.
Languages
Hindi
Full Professional
English
Native or Bilingual
Malayalam
Native or Bilingual
Tamil
Full Professional
Timeline
Business Administrator
Riverheights Inc
01.2024 - Current
Operations Production Lead
Ya YA Foods
05.2023 - 01.2024
Customer Care Representative
Concentrix
04.2022 - 12.2022
Customer Care Representative
Airtel
09.2012 - 05.2014
Diploma - Business Administration Co Op
Academy of Learning Career College
Certificate - Health Administration
Spark Health And Business Centre
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