Masoumeh Lashkami
Toronto
Summary
Detail-oriented hospitality and retail professional with 5+ years of diverse experience in customer service, sales, and hotel operations. Skilled in POS systems, inventory management, and multilingual client relations (English & Farsi). Holds a Computer Science degree with technical proficiency to enhance operational efficiency.
Overview
5
5
years of professional experience
2015
2015
years of post-secondary education
2
2
Languages
Work History
Front Desk Agent
Hotel Donse Gilaria
05.2024 - 03.2025
- Managed guest check-ins/check-outs for 50+ daily visitors
- Processed reservations and handled customer inquiries
- Maintained 100% accuracy in payment processing
- Resolved guest complaints with 95% satisfaction rate
- Coordinated with housekeeping and maintenance teams to resolve 95% of room issues within 2 hours
Retail Sales Associate
Hotel Donse Gilaria Shop
05.2023 - 05.2024
- Increased accessory sales by 20% through product knowledge
- Managed inventory using retail software systems
- Trained 2 new employees on POS operations
- Inventory Management
Gardening Assistant
Hotel Donse Gilaria
04.2022 - 05.2023
- Landscape Maintenance
- Maintained hotel garden
- Designed and installed a drip irrigation system covering 800m², reducing water waste by 30%.
Retail Associate
Hyper Market Barad
02.2020 - 02.2022
- Processed 150+ daily transactions with 99.8% accuracy
- Implemented new shelf organization system improving efficiency
- Recognized as Employee of the Month 3 times
- Ranked in the top 10% of staff for transaction speed (150+ daily)
Education
Computer Science -
Azad University
Skills
- Bilingual Customer Service (English/Farsi)
- Point of Sale (POS) Operations
- Inventory Control & Merchandising
- Hotel Front Desk Operations
- Cash Handling & Financial Transactions
Timeline
Front Desk Agent
Hotel Donse Gilaria
05.2024 - 03.2025
Retail Sales Associate
Hotel Donse Gilaria Shop
05.2023 - 05.2024
Gardening Assistant
Hotel Donse Gilaria
04.2022 - 05.2023
Retail Associate
Hyper Market Barad
02.2020 - 02.2022
Computer Science -
Azad University
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