MASOOMEH TABIEE
Los Angeles
Summary
Dynamic and bilingual customer service professional with a proven track record at First Citizens Bank, adept in client interaction and problem resolution. Excelled in enhancing customer satisfaction and loyalty through effective communication and Microsoft Office proficiency. Skilled in event coordination, demonstrating a unique blend of administrative support and service excellence.
Overview
2
2
years of professional experience
Work History
Sales and Service Representative
First Citizens Bank
02.2024 - Current
- Provided exceptional customer service by resolving inquiries and issues promptly.
- Improved customer satisfaction by quickly addressing complaints and providing solutions.
- Handled customer queries efficiently to maintain a high level of service quality.
- Responded to customer requests with accurate information, enhancing service reliability.
- Facilitated communication between clients and departments to streamline service delivery.
- Maintain organized records and handle correspondence,ensuring smooth operations.
Customer Service Representative\Beauty Consultant
Shapes Beauty
01.2023 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted in organizing events and promotions to enhance brand visibility.
Education
Bank Training Program Certificate - Banking And Finance
JVS SoCal
Los Angeles, CA11-2023
Master of International Law - International Law
Azad University
Shiraz, Iran01-2019
Skills
- Customer service
- Client interaction
- Communication skills
- Problem resolution
- Bilingual in Persian and English(Fluent in Persian)
- Proficient in Microsoft Office
- Experience in event coordination and administrative support
Timeline
Sales and Service Representative
First Citizens Bank
02.2024 - Current
Customer Service Representative\Beauty Consultant
Shapes Beauty
01.2023 - 12.2023
Bank Training Program Certificate - Banking And Finance
JVS SoCal
Master of International Law - International Law
Azad University
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