Open To Work
Masood Yusuf
Hayward
Summary
Dynamic Agency Operator at Avis Budget Car Rental with a proven track record in enhancing team efficiency and customer satisfaction. Skilled in conflict resolution and proficient in Microsoft Office, I excel in training staff and optimizing operations, consistently improving service quality and vehicle readiness. Adaptable leader committed to fostering a high-performance culture.
Overview
29
29
years of professional experience
Work History
Agency Operator
Avis Budget Car Rental
06.2005 - 09.2025
- Managed daily rental operations, ensuring efficient vehicle availability and customer satisfaction.
- Inspected returned vehicles for damage, ensuring vehicles are clean and prepared for the next rental, and maintaining the organization of the rental lot.
- Resolved customer issues effectively.
- Completed daily back-office tasks, preparing reports, and maintaining accurate customer and vehicle records.
- Trained new staff on operational procedures, enhancing team efficiency and service quality.
- Conducted regular performance evaluations for staff members, providing constructive feedback and identifying opportunities for improvement.
Computer Technician
Pomeroy/ARC Technology
06.2004 - 06.2005
- Diagnosed hardware and software issues to ensure optimal system performance.
- Configured and installed computer systems and peripherals for end-users.
- Provided technical support to users, resolving issues efficiently.
- Maintained system backups and performed data recovery as needed.
Technical Consultant
Payless Car Rental
05.1996 - 06.2004
- Facilitated knowledge transfer among team members by leading training sessions on new tools, techniques, or industry best practices relevant to the role of Technical Consultant.
- Enhanced system performance by identifying and resolving technical issues through troubleshooting and root cause analysis.
- Managed multiple projects simultaneously while prioritizing deadlines effectively under pressure through meticulous organization skills and time management.
- Collaborated with cross-functional teams to complete complex projects on time and within budget constraints, meeting or exceeding project requirements.
Technical Support Consultant
California State University, Chico
08.1997 - 05.2002
- Delivered technical support for software and hardware issues, ensuring timely resolution and customer satisfaction.
- Diagnosed and troubleshot complex technical problems, utilizing remote access tools to streamline support processes.
- Collaborated with cross-functional teams to identify recurring issues, implementing solutions that improved service efficiency.
Education
Bachelor of Science - B.A. in Management Information Systems
California State University, Chico
Chico, CA06-2002
Skills
- Leadership
- Coaching and Mentoring
- Multitasking
- Excellent Communication
- Critical Thinking
- Adaptability and Flexibility
- Task Prioritization
- Conflict Resolution
- Microsoft Office
Timeline
Agency Operator
Avis Budget Car Rental
06.2005 - 09.2025
Computer Technician
Pomeroy/ARC Technology
06.2004 - 06.2005
Technical Support Consultant
California State University, Chico
08.1997 - 05.2002
Technical Consultant
Payless Car Rental
05.1996 - 06.2004
Bachelor of Science - B.A. in Management Information Systems
California State University, Chico
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