Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mason Wong

Markham,Canada

Summary

Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings. Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.

Overview

7
7
years of professional experience

Work History

Cashier

Home Sense
Markham, Ontario
11.2024 - 01.2025
  • Offered customers carry-out service at
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Stocked shelves with merchandise when needed.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Performed other duties as assigned by management.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Ensured compliance with all safety regulations within the store environment.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Resolved customer complaints professionally in accordance with company policy.

Part-Time Soldier

Princess of Wales' Own Regiment Army
Kingston, ON
04.2023 - 04.2024
  • Achieved distinction in BMQ, awarded Most Improved Soldier for outstanding performance.
  • Excelled in leadership within team environments, optimizing navigation with compass and map.
  • Developed expertise in small arms use, care, and accountability.
  • Followed orders and carried out mission directives with professionalism and compassion despite chaotic and emotionally stressful circumstances.
  • Displayed leadership in accomplishing assignments and learning new skills.
  • Worked in small groups to accomplish complex goals within tight deadlines and standards.
  • Completed basic and advanced combat training courses, mastering individual soldier skills.
  • Operated securely in diverse environments, adapting to various terrains and weather conditions.
  • Engaged in weapons training, achieving proficiency in multiple firearms.
  • Conducted daily physical training to maintain peak physical and mental condition.
  • Participated in team-based tactical exercises focusing on effective communication and strategy implementation.

Deli Clerk

Loblaws
Markham, ON
11.2019 - 08.2021
  • Ensured compliance with all local health department regulations regarding food preparation and storage procedures.
  • Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
  • Worked collaboratively with other staff members to ensure efficient operation of the store operations during peak hours of business activity.
  • Prepared all food orders according to customer specifications.
  • Greeted customers in a friendly and professional manner.
  • Resolved customer complaints in a timely manner while maintaining a polite demeanor.
  • Inspected labels on deli products to verify accuracy of pricing.
  • Trained new employees on proper handling of food, safety protocols, and customer service techniques.
  • Assisted customers with selecting products from the deli case or menu board.
  • Offered suggestions for additional items that would complement customer's order selections.
  • Maintained cleanliness of the deli area and equipment.
  • Provided accurate pricing information when requested by customers.
  • Demonstrated strong communication skills when interacting with customers and coworkers.
  • Updated food displays, cases and other customer-facing areas to increase sales of special items.
  • Documented and entered special orders for event catering and party trays.
  • Checked signage and pricing to verify accurate displays on counters and in cases.
  • Distributed new item samples to customers to provide opportunities for individuals to try products before purchase.
  • Sliced meats and cheeses and weighed deli items for customers.
  • Offered samples to promote and upsell specials.
  • Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
  • Responded to customer questions regarding product availability.
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.

Meat Clerk

Metro
Stouffville, ON
08.2018 - 12.2018
  • Instructed new employees on adhering to procedures and tasks that fulfill store expectations.
  • Trimmed, cut, and packaged meats for sale in retail cases.
  • Stocked shelves with fresh meat products.
  • Performed daily cleaning duties in the work area including sanitizing cutting boards and utensils.
  • Developed customer relationships by providing excellent customer service.
  • Assisted customers with special requests or complaints regarding their purchases.
  • Created attractive displays of merchandise that would draw customer attention.
  • Provided friendly customer service by answering questions about available products.
  • Monitored temperatures of freezers and refrigerators to maintain food safety standards.
  • Ensured all meat products were properly labeled according to health regulations.
  • Labeled items correctly so they could be easily identified by customers.
  • Weighed, priced, and wrapped meats before placing them in display cases.
  • Followed proper sanitation procedures when handling raw meats.
  • Adhered to safety guidelines when handling sharp knives and other equipment used in the preparation of meats.
  • Rotated stock to ensure quality control.

House Framer

01.2018 - 07.2018
  • Quickly learned and executed a diverse range of construction tasks, including sheathing flooring, installing joist hangers, constructing frame walls, and performing drywall installation while operating a variety of construction tools
  • Worked long hours in a fast-paced outdoor environment through different seasonal weather conditions

Education

Bachelor’s Degree - Film and Media Program

Queens University
11.2024

College Diploma - Broadcasting/Television Program

Seneca College
04.2021

College Certificate - Premedia and Fundamentals Program

Seneca College
08.2019

Skills

  • Effective communication skills
  • Leadership and integrity
  • Team collaboration and independence
  • Multitasking for productivity
  • Pressure management in fast-paced environments
  • Receptive to feedback for improvement

Timeline

Cashier

Home Sense
11.2024 - 01.2025

Part-Time Soldier

Princess of Wales' Own Regiment Army
04.2023 - 04.2024

Deli Clerk

Loblaws
11.2019 - 08.2021

Meat Clerk

Metro
08.2018 - 12.2018

House Framer

01.2018 - 07.2018

Bachelor’s Degree - Film and Media Program

Queens University

College Diploma - Broadcasting/Television Program

Seneca College

College Certificate - Premedia and Fundamentals Program

Seneca College

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