Summary
Overview
Work History
Education
Skills
Timeline
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Mason Switzer

Saskatoon,SK

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Onboarding Consultant

PartnerStack
06.2022 - Current
  • Facilitating implementation of vendors partner programs within a 30-40 day time frame
  • Consulting on partner programs providing feedback to vendors and suggesting best practices for scale and growth
  • Performing platform demonstrations, as well as working sessions
  • Working in tandem with sales, as well as partner growth managers to ensure a successful and pleasant experience for vendors

Customer Success Specialist

Locafy
09.2021 - 06.2022
  • Built out the onboarding structure, as well as onboarding cadence
  • Demonstrated the ease of use of our software
  • Educated clients on how to optimize our tools, giving them the skills to become self sufficient
  • Established a strategy for demand generation and business process improvement by understanding and identifying each agency's core verticals an goals
  • Managed and built relationships with 30-50 accounts at a time

Onboarding Specialist

Vendasta
03.2020 - 09.2021
  • Teach agencies how to use software and leverage features, find and sell upsell opportunities to grow their business and increase profitability
  • Understand and identify core competencies of each agency to assist in building a strategy for demand generation and business process
  • Manage and build relationships with 30-50 accounts at a time
  • Explain the customer journey, prospecting strategies, and packaging through digestible 45-minute sessions that are fueled by a thorough understanding of trends and theories in the marketing industry
  • Skills - Leader and a team player - Exceptional at building strong, trust based relationships -Organized -Experience managing many projects at once
  • Extra Curricular -I have been a long term player for the Krems RFC

Agency Growth Specialist

Vendasta
10.2019 - 03.2020
  • Assessing and qualifying new prospects from inbound and outbound leads generated by our marketing team
  • Working toward a daily call and presentation goal—and striving to exceed these expectations
  • Booking presentations for Business Development
  • Representatives
  • Building a pipeline of leads and following up on any missed presentations

Business Development Representative

SiteDocs
01.2019 - 09.2019
  • Organizing product demonstrations with other businesses
  • Meeting and Exceeding quarterly metrics
  • Researching and validating potential leads
  • Presenting Partnership programs
  • Grooming relationships
  • Account management
  • Cold Calling

Education

University of Saskatchewan, 2016, Arts and Science

Skills

  • Business Consultant
  • Rapport Building
  • Vendor Onboarding
  • Onboarding Management
  • Customer Onboarding
  • Effective Customer Communication
  • Account Management
  • Customer Experience

Timeline

Onboarding Consultant

PartnerStack
06.2022 - Current

Customer Success Specialist

Locafy
09.2021 - 06.2022

Onboarding Specialist

Vendasta
03.2020 - 09.2021

Agency Growth Specialist

Vendasta
10.2019 - 03.2020

Business Development Representative

SiteDocs
01.2019 - 09.2019

University of Saskatchewan, 2016, Arts and Science

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Mason Switzer