Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mason Simpson

Angus

Summary

Dynamic team player with a strong background in customer service at Tim Hortons. Excelled in training new staff and enhancing team performance through effective communication and problem-solving. Committed to workplace safety and maintaining a clean environment, contributing to a positive customer experience and operational efficiency. Offering a strong foundation in collaborative teamwork, eager to learn and excel. Conducts tasks focusing on efficiency and reliability, keen to pick up necessary skills quickly and effectively. Skilled in effective problem-solving, ensuring tasks are completed efficiently and accurately. Ready to leverage these transferable skills to make a meaningful impact in a new role.

Overview

1
1
year of professional experience

Work History

Team Member

Tim Hortons
01.2024 - Current
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Trained new team members by relaying information on company procedures and safety requirements.

Volunteer

Nottawasaga Pines Secondary School
03.2024 - 06.2024
  • Assisted with special events and programs.
  • Helped with events such as Arts Night, Graduation and Night of Excellence
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.



Education

High School Diploma -

Nottawasaga Pines
Angus, ON
06-2026

Skills

  • Customer service
  • Positive attitude
  • Teamwork and collaboration
  • Problem-solving
  • Cleaning
  • Workplace safety
  • Training and mentoring
  • Complex Problem-solving
  • Clear communication

Timeline

Volunteer

Nottawasaga Pines Secondary School
03.2024 - 06.2024

Team Member

Tim Hortons
01.2024 - Current

High School Diploma -

Nottawasaga Pines
Mason Simpson