Mason Outhavong
Fresno,CA
Summary
Motivated healthcare operations professional with proven experience in intake coordination, referral management, and provider relations. Recognized for improving communication between teams, identifying process inefficiencies, and implementing solutions that streamline care delivery. Excels in fast-paced environments while maintaining a high level of accuracy, professionalism, and patient-centered service.
Overview
3
3
years of professional experience
Work History
Referral Analyst
Compassionate Care Home Health and Hospice
10.2024 - Current
- Developed and nurtured positive relationships with over 10 current and more potential healthcare sources, and professionals, to enhance patient intake and care coordination.
- Reviewed approximately 20 patient referrals to confirm additional skilled care needs, such as dialysis, oxygen therapy, or wound care, ensuring all services are appropriately accounted for.
- Communicated with clinicians for the preparation of necessary medical supplies for pickup at company headquarters.
- Ensured compliance with all state, federal, and Accreditation Commission for Health Care (ACHC) referral/intake regulatory requirements.
Intake Coordinator
Compassionate Care Home Health and Hospice
12.2022 - 10.2024
- Verified patient insurance coverage and benefits, demonstrating knowledge of regulations.
- Collaborated with interdisciplinary teams to streamline communication and improve service delivery.
- Coordinated patient intake processes to ensure timely and accurate information collection.
- Managed appointment scheduling, optimizing workflows to enhance patient accessibility.
- Monitored compliance with healthcare regulations, ensuring adherence to quality standards.
- Communicated and coordinated with Durable Medical Equipment (DME) vendors for all new admissions to ensure the timely delivery of patient needs.
Research Intern
Central Valley Health Policy Institute
06.2022 - 08.2022
- Collaborated with a team to produce presentations, reports, and contribute independently toward team goals.
- Provided data entry by entering new information into the organization’s database system.
- Conducted literature reviews to support health policy research initiatives.
- Supported senior analysts in managing project timelines and deliverables, ensuring quality control.
Education
Bachelor of Science - Health Science – Health Administration
California State University, Fresno
Fresno, CA05.2022
Skills
- Proficient in Microsoft Excel and Microsoft PowerPoint
- Competent verbal and written communication skills
- Strong analytical problem-solving skills
- Knowledge of HIPAA regulations
- Customer service
- Healthcare regulations knowledge
- Supply chain coordination
- Compliance monitoring
- Interdisciplinary collaboration
Timeline
Referral Analyst
Compassionate Care Home Health and Hospice
10.2024 - Current
Intake Coordinator
Compassionate Care Home Health and Hospice
12.2022 - 10.2024
Research Intern
Central Valley Health Policy Institute
06.2022 - 08.2022
Bachelor of Science - Health Science – Health Administration
California State University, Fresno