Mason McQuarrie
North Saanich,BC
Summary
Dynamic leader and Boston Pizza franchisee with a proven track record in operations management and business development. Excelled in enhancing customer service and streamlining operations, achieving significant cost reductions. Skilled in franchise relations and problem-solving, fostering team excellence and driving brand growth. Demonstrated ability to negotiate with suppliers and implement effective local advertising campaigns, significantly improving brand visibility and operational efficiency.
Overview
34
34
years of professional experience
Work History
Franchisee
Boston Pizza
05.1990 - Current
- Managed day-to-day operations, overseeing staff scheduling, inventory management, and financial reporting.
- Coordinated successful promotional events aimed at increasing brand awareness and attracting new clientele to the franchise location.
- Built strong relationships with suppliers, negotiating favorable terms and ensuring timely delivery of products and services.
- Ensured compliance with all franchisor requirements, maintaining high standards in product quality and customer service.
- Optimized staffing levels during peak hours to ensure optimal customer service while minimizing labor costs during slower periods throughout each day.
- Improved overall customer experience by consistently delivering exceptional service and promptly addressing any issues or concerns.
- Fostered a positive work environment by addressing employee concerns promptly and effectively resolving conflicts as they arose.
- Revamped employee training program to incorporate new techniques for better skill development, leading to improved overall performance and a lower staff turnover rate.
- Streamlined operational processes for improved efficiency and reduced costs across all aspects of the franchise business.
- Implemented cost-saving measures through careful budgeting, expense tracking, and resource allocation.
- Monitored industry trends to identify potential opportunities for growth or improvement within the franchise operation.
- Developed and executed local advertising campaigns to attract new customers and increase brand visibility within the community.
- Enhanced employee satisfaction with comprehensive training programs and regular performance evaluations.
- Identified areas for improvement in store layout design, enhancing overall appearance while maximizing space efficiency for an improved shopping experience.
Education
Graduate Diploma in Teaching And Learning - Education
University of Canterbury - Christchurch College
Christchurch, New Zealand09-2005
Bachelor of Arts - Psychology
University of Victoria
Victoria05-2002
Skills
- Brand Compliance
- Franchise Relations
- Operations Management
- Business Networking
- Technology proficiency
- Training Oversight
- Schedule Coordination
- Performance Analysis
- Business Development
- Sales monitoring
- Customer Service
- Time Management
- Problem-solving abilities
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Franchisee
Boston Pizza
05.1990 - Current
Graduate Diploma in Teaching And Learning - Education
University of Canterbury - Christchurch College
Bachelor of Arts - Psychology
University of Victoria
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