Mason Hester
Clayton
Summary
Dedicated food clerk skilled in cash handling and point-of-sale operations. Proven ability to enhance customer satisfaction through personalized service and attention to detail.
Overview
4
4
years of professional experience
Work History
Food Clerk/Management Associate
Safeway
Pleasant Hill
06.2023 - 06.2025
- Assisted customers with product selection and inquiries at Safeway store.
- Stocked shelves with fresh produce and grocery items to maintain inventory levels.
- Operated cash register and processed customer transactions efficiently and accurately.
- Monitored product expiration dates and removed outdated items from shelves.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Checked personal identifications during alcohol and tobacco sales.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Unloaded delivery trucks and organized stock room to optimize space and efficiency.
- Adhered to company policies and procedures regarding loss prevention and security.
- Processed customer orders and payments with POS system or cash register.
- Received and unloaded new products upon delivery, checking for damage and order accuracy.
- Contributed to front-end team success, assisting manager and co-workers with diverse daily tasks.
- Performed opening and closing duties including setting up registers with necessary supplies and balancing the cash drawer.
- Assisted in unloading deliveries, stocking shelves, and organizing backroom areas.
- Greeted customers in a friendly manner to create a positive shopping experience.
- Provided exceptional customer service by resolving complaints and addressing concerns promptly.
- P.I.C. "person in charge" from 3:30 p.m. to 12:00 a.m.
- Worked basically the entire store, from Produce, Dairy, customer service desk, home shopping department, check stands, and self-checkout.
- Unloaded registers, and unloaded bills in safe
Server/Food Runner
The Old Spaghetti Factory International Inc.
Concord
08.2021 - 04.2023
- Provided exceptional customer service in a fast-paced dining environment.
- Managed table assignments and ensured timely food delivery to guests.
- Processed payments accurately using point-of-sale systems efficiently.
- Followed proper sanitation guidelines when handling food products.
- Greeted and welcomed customers as they arrived at the restaurant.
- Dealt with challenging customers to ensure satisfaction.
- Stocked service areas with supplies during slow periods.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Education
High School Diploma -
Clayton Valley Charter High School
Concord, CA06-2020
Skills
- Customer service
- Cash handling
- Point-of-sale operation
- Product knowledge
- Team collaboration
- Conflict resolution
- Willingness to learn
Languages
English
Professional
Timeline
Food Clerk/Management Associate
Safeway
06.2023 - 06.2025
Server/Food Runner
The Old Spaghetti Factory International Inc.
08.2021 - 04.2023
High School Diploma -
Clayton Valley Charter High School
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