Mason Hayward
Winnipeg,MB
Summary
Dynamic leader with a proven track record at IHT Group, enhancing operational efficiency and fostering team growth. Skilled in operations management and strategic planning, I boosted revenue by mentoring staff and implementing continuous improvement initiatives. I ensured high-quality standards and employee satisfaction, contributing to significant organizational achievements. My goal is to leverage the skills and expertise I've gained as a General Manager to provide support and guidance in a more philanthropic career.
Overview
11
11
years of professional experience
1
1
Certification
Work History
General Manager
IHT Group
Winnpeg
05.2021 - Current
- Oversaw all plant operations, ensuring efficient production, warehouse, supply chain and maintenance functions. Sustained high quality standards and safe work environments.
- Managed cross departmental operations reaching over 18 million dollars of revenue.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and product systems.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Established continuous improvement initiatives that enhanced operational performance across all departments.
- Implemented and sustained new HR practices, from recruitment processes, bonus programs and terminations.
- Developed an SOP system across multiple departments in a systematic shared folder.
- Created multiple tools for data assessments of key KPIs, cross analyzing with a cross training and accountability matrix to make highly informed operational decisions.
- Managed the Quality Control department early on to develop new systems, standards and reporting procedures for data trending and root cause analysis.
Tent Technician
Pembina Valley Tent Rentals
Carman, MB
04.2020 - 11.2020
- Final seasonal job during my university career
- Collaborated with team members to ensure seamless and timely tent installations, resulting in positive feedback from clients.
- Contributed to a positive work environment by effectively communicating with team members and encouraging teamwork during installations.
- Bolstered company reputation through professional interactions with clients before, during, and after tent installations were completed.
- Assisted clients in selecting appropriate tents based on their specific event needs and requirements.
- Operated moving truck safely to deliver items to destination without nicks or scratches.
Brand Ambassador
Mosaic Sales Solutions
Winnipeg, MB
10.2019 - 12.2019
- Temporary position in which I worked for multiple brands to promote products and event networking.
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations, such as the Grow with Google event.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
Lumber Yard Worker
Bucksaw Timber
Carman, MB
05.2013 - 10.2019
- Developed customer and supplier relations to sustain strong business relationships and brand identity.
- Operated heavy machinery, such as forklifts and loaders, to transport lumber safely and efficiently.
- Assisted customers with picking, loading or delivering materials under tight time and quality parameters.
- Managed incoming shipments of lumber, verifying accuracy and quality before adding to inventory.
- Lifted, moved and handled various building materials throughout yard using forklifts and pallet jacks.
- Maintained appearance of yard and racks by disposing of trash and debris and keeping stock organized.
- Assisted in preparing shipments by staging, counting and documenting materials and supported procurement teams with load outs and equipment staging.
Education
Bachelor of Arts - Psychology
University of Manitoba
Winnipeg, MB05.2021
Skills
- Leadership and team building
- Relationship Building
- Problem Resolution
- Operations Management
- Training and Development
- Verbal and written communication
- Motivation
- Strategic Planning
- Networking abilities
- Performance Analysis
Languages
English
Native or Bilingual
Certification
CM&E Lean Manufacturing
First Aid Certified by Canadian Red Cross
Fork Lift Certified
Timeline
General Manager
IHT Group
05.2021 - Current
Tent Technician
Pembina Valley Tent Rentals
04.2020 - 11.2020
Brand Ambassador
Mosaic Sales Solutions
10.2019 - 12.2019
Lumber Yard Worker
Bucksaw Timber
05.2013 - 10.2019
Bachelor of Arts - Psychology
University of Manitoba