Mason Hayward
Winnipeg,MB
Summary
Dynamic leader with a proven track record at IHT Group, enhancing operational efficiency and fostering team growth. Skilled in operations management and strategic planning, I boosted revenue by mentoring staff and implementing continuous improvement initiatives. I ensured high-quality standards and employee satisfaction, contributing to significant organizational achievements. My goal is to leverage the skills and expertise I've gained as a General Manager to provide support and guidance in a more philanthropic career.
Overview
11
11
years of professional experience
1
1
Certification
Work History
General Manager
IHT Group
05.2021 - Current
- Oversaw all plant operations, ensuring efficient production, warehouse, supply chain and maintenance functions. Sustained high quality standards and safe work environments.
- Managed cross departmental operations reaching over 18 million dollars of revenue.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and product systems.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Established continuous improvement initiatives that enhanced operational performance across all departments.
- Implemented and sustained new HR practices, from recruitment processes, bonus programs and terminations.
- Developed an SOP system across multiple departments in a systematic shared folder.
- Created multiple tools for data assessments of key KPIs, cross analyzing with a cross training and accountability matrix to make highly informed operational decisions.
- Managed the Quality Control department early on to develop new systems, standards and reporting procedures for data trending and root cause analysis.
Tent Technician
Pembina Valley Tent Rentals
04.2020 - 11.2020
- Final seasonal job during my university career
- Collaborated with team members to ensure seamless and timely tent installations, resulting in positive feedback from clients.
- Contributed to a positive work environment by effectively communicating with team members and encouraging teamwork during installations.
- Bolstered company reputation through professional interactions with clients before, during, and after tent installations were completed.
- Assisted clients in selecting appropriate tents based on their specific event needs and requirements.
- Operated moving truck safely to deliver items to destination without nicks or scratches.
Brand Ambassador
Mosaic Sales Solutions
10.2019 - 12.2019
- Temporary position in which I worked for multiple brands to promote products and event networking.
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations, such as the Grow with Google event.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
Lumber Yard Worker
Bucksaw Timber
05.2013 - 10.2019
- Developed customer and supplier relations to sustain strong business relationships and brand identity.
- Operated heavy machinery, such as forklifts and loaders, to transport lumber safely and efficiently.
- Assisted customers with picking, loading or delivering materials under tight time and quality parameters.
- Managed incoming shipments of lumber, verifying accuracy and quality before adding to inventory.
- Lifted, moved and handled various building materials throughout yard using forklifts and pallet jacks.
- Maintained appearance of yard and racks by disposing of trash and debris and keeping stock organized.
- Assisted in preparing shipments by staging, counting and documenting materials and supported procurement teams with load outs and equipment staging.
Education
Bachelor of Arts - Psychology
University of Manitoba
Winnipeg, MB05.2021
Skills
- Leadership and team building
- Relationship Building
- Problem Resolution
- Operations Management
- Training and Development
- Verbal and written communication
- Motivation
- Strategic Planning
- Networking abilities
- Performance Analysis
Languages
English
Native or Bilingual
Certification
CM&E Lean Manufacturing
First Aid Certified by Canadian Red Cross
Fork Lift Certified
Timeline
General Manager
IHT Group
05.2021 - Current
Tent Technician
Pembina Valley Tent Rentals
04.2020 - 11.2020
Brand Ambassador
Mosaic Sales Solutions
10.2019 - 12.2019
Lumber Yard Worker
Bucksaw Timber
05.2013 - 10.2019
Bachelor of Arts - Psychology
University of Manitoba
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