Mason Freeland

Provide direct leadership and operational oversight for approximately 450 Bus Operators within a high volume public transit environment, ensuring safe, reliable, and on-time service delivery. Drive performance accountability through attendance management, real-time compliance tracking, and consistent enforcement of professional standards, including safety and uniform policies.

Conduct field interventions to improve low on-time performance routes by conducting in-person ride-alongs, depot audits, and operational observations. Utilize data analysis and performance metrics to identify service gaps, implement corrective action plans, and improve operational efficiency.

Conduct thorough investigations into passenger complaints, safety incidents, and policy violations, including detailed review of DriveCam and onboard surveillance footage. Prepare formal investigative reports and make defensible disciplinary recommendations aligned with company policy and CBA.

Serve as a key liaison between management and the teamsters union, fostering professional labor relations and driving collaborative problem-solving. Respond to and resolve union grievances with well-documented, contract-compliant decisions while minimizing organizational risk.

Champion a culture of safety, accountability, and professionalism while maintaining a visible leadership presence in the field and at operating divisions.

Responsible for field oversight of multiple fixed bus routes to ensure safe, efficient, and on-time service delivery. Conduct real time monitoring of operator performance, verifying schedule adherence, proper arrivals and departures, and compliance with company policies and safety standards. Proactively assess route conditions throughout the shift, identifying construction zones, roadway hazards, detours, and other obstacles that may impact service reliability or passenger safety.
Respond to traffic collisions and service disruptions, taking command of the scene to ensure safety protocols are followed. Evaluate incidents, interview involved parties and witnesses, coordinate with emergency medical services and law enforcement, and secure the scene to minimize operational impact. Prepare detailed incident and accident reports, review video and documentation.
Serve as a visible field leader, supporting operators, maintaining service continuity, and upholding the highest standards of safety, professionalism, and customer service.
Bus Operator, First Transit

Professional City Bus Driver with experience safely transporting passengers along designated urban routes while adhering to traffic laws, safety regulations, and company policies. Skilled in navigating high-traffic city environments, maintaining on-time performance, conducting detailed pre- and post-trip vehicle inspections, and ensuring passenger safety and comfort. Experienced in assisting diverse passengers, including seniors and individuals with disabilities, while providing courteous and professional customer service. Proven ability to remain calm under pressure and respond effectively to emergencies or unexpected route conditions.

Worked closely with local police departments and the California Highway Patrol to manage vehicle impounds, accident recovery, and collision response. Coordinated with multiple insurance companies to provide timely roadside assistance, including tire changes, jumpstarts, fuel delivery, and towing of disabled vehicles. Recognized for industry expertise and operational leadership, selected as lead operator for special events, overseeing and directing additional staff and resources to ensure efficient and safe operations.

Safety-focused and customer-oriented public transit Bus Driver with experience operating 35 foot passenger buses along designated city routes while maintaining strict adherence to traffic laws, schedules, and company policies. Skilled in providing safe, efficient, and reliable public transportation services to diverse populations, including seniors, students, and individuals with disabilities. Demonstrates excellent defensive driving techniques, strong situational awareness, and clear communication skills. Committed to maintaining vehicle safety standards through routine inspections and accurate documentation while delivering professional and courteous customer service to the community.

Experienced Non- Emergency Medical Transporter responsible for safely and efficiently transporting patients to medical facilities for Dialysis and routine appointments. Providing compassionate patient care, maintaining patient comfort, and ensuring adherence to all safety protocols during transport. Proficient in operating ambulance and non-emergency transport vehicles. Demonstrates strong knowledge of emergency response procedures and HIPAA-compliant patient handling. Known for quick decision-making, reliability, and maintaining a calm demeanor in high-stress situations.

Experienced in residential and commercial carpet and upholstery cleaning, utilizing industry-standard equipment and eco-friendly cleaning solutions. Skilled in stain removal, deep cleaning, and maintaining various flooring types to extend their lifespan. Adept at assessing surfaces, identifying the best cleaning methods, and ensuring client satisfaction with attention to detail. Demonstrates reliability, punctuality, and strong safety practices while handling equipment and chemicals.

Responsible for supporting the store manager in overseeing daily operations of a high-volume automotive service center. Key duties include supervising and coaching a team of technicians and service staff to ensure efficient workflow, high-quality customer service, and adherence to company standards. Manage inventory, schedule staff, and maintain compliance with safety and environmental regulations. Assist in driving sales of automotive services and products while resolving customer concerns promptly and professionally. Monitor performance metrics and ensure operational goals are met. Serve as acting manager in the absence of the store manager, maintaining a smooth and productive work environment.