Mason Coyle
La Mesa
Summary
Dynamic Information Systems Technician with the US NAVY, adept at troubleshooting complex technical issues and enhancing network efficiency. Proven track record in optimizing helpdesk processes and fostering client relationships. Skilled in software installation and information security, demonstrating strong analytical thinking and adaptability to drive continuous improvement in IT operations.
Served aboard USS Alexandria (SSN 757) and USS Greeneville (SSN 772) as a Radioman in the United States Naval Submarine Force. Career being cut short due to an Admin Separation but am excited to get into the world!
Overview
2
2
years of professional experience
Work History
Information Systems Technician Radioman
US NAVY
07.2023 - Current
- Led troubleshooting efforts for complex technical issues, resulting in faster resolution times for endusers.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Fostered a culture of continuous improvement within the IT department through ongoing evaluation of workflows, procedures, and technology utilization.
- Streamlined helpdesk processes, enhancing end-user satisfaction rates while reducing response times for support requests.
- Managed the deployment of critical software updates, ensuring minimal disruption to daily operations.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Optimized network efficiency by monitoring system performance and proactively addressing potential issues.
Education
High School Diploma - General Education
Grossmont High School
El Cajon, CA06.2023
Skills
- Network configuration
- System diagnostics
- Troubleshooting skills
- Network troubleshooting
- Software installation
- Software updates
- Information security
- Computer maintenance
- Organizational skills
- Team collaboration
- Adaptability and flexibility
- Self motivation
- Analytical thinking
- Goal setting
- Security protocols
- Quality assurance
Timeline
Information Systems Technician Radioman
US NAVY
07.2023 - Current
High School Diploma - General Education
Grossmont High School
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