Mason Agostino
Kitchener,Canada
Summary
Detail-oriented Office Support Specialist with extensive experience in administrative functions and office management. Proficient in client-facing roles, showcasing strong organizational skills and a collaborative approach. Currently pursuing a Psychology degree at the University of Waterloo, seeking opportunities in mental health and community support.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Remix Swing
05.2024 - Current
- Enhanced customer satisfaction by managing front desk operations and services.
- Streamlined class registration processes using Eventbrite, Wellness Living, and Square.
- Trained new staff on procedures, ensuring a seamless onboarding experience.
- Built strong client relationships through prompt responses and effective concern resolution.
- Maintained accurate records with diligent data entry and database management.
Key Player Assistant
Home Instead
05.2021 - 01.2025
- Enhanced office efficiency by supporting scheduling and client communication efforts.
- Managed multi-line phone system, routing calls and greeting visitors effectively.
- Protected sensitive information through strict adherence to privacy policies and secure filing.
- Streamlined document organization by maintaining thorough records and archiving outdated files.
- Strategically scheduled executive appointments, prioritizing tasks and minimizing calendar conflicts.
- Assisted leadership on special projects, providing research and coordinating logistics successfully.
Administrative Assistant
Zuru
01.2018 - 08.2019
- Enhanced strategic decisions by facilitating detailed eCommerce reporting processes.
- Reduced operational delays through efficient logistics tracking and timely product delivery.
- Streamlined information retrieval by maintaining accurate eCommerce internal documentation.
- Boosted brand visibility by coordinating product samples for marketing campaigns.
- Improved client engagement and brand presence by supporting trade show operations.
Dining Room Server
Chartwell Montgomery Retirement Residence
04.2017 - 03.2018
- Enhanced care quality by providing attentive service to older adults.
- Addressed individual needs with professionalism and strong interpersonal skills.
- Collaborated with staff to ensure a safe and supportive living environment.
Education
Bachelor of Arts - Psychology
University of Waterloo
Waterloo, ON08-2026
Skills
- Confidentiality and professionalism
- Time management & multitasking
- Microsoft Office Suite
- Administrative support
- Customer and client relations
- Scheduling and calendar management
- Verbal communication
- Relationship building
- Multi-line phone proficiency
Languages
English
Native or Bilingual
Certification
- First Aid and CPR/AED Level C
- TCPS 2: Core Certification (2022)
Timeline
Administrative Assistant
Remix Swing
05.2024 - Current
Key Player Assistant
Home Instead
05.2021 - 01.2025
Administrative Assistant
Zuru
01.2018 - 08.2019
Dining Room Server
Chartwell Montgomery Retirement Residence
04.2017 - 03.2018
Bachelor of Arts - Psychology
University of Waterloo
Certifications
- First Aid and CPR/AED Level C
- TCPS 2: Core Certification (2022)