Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Masis Zargaryan

Glendale

Summary

Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Over 10 years of managerial experience. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.

Overview

15
15
years of professional experience

Work History

Property Manager

Frost Chaddock Developers
01.2022 - 02.2024
  • Managed 8 properties totaling 224 units
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Verified income, assets and expenses and completed file tracking sheet for each applicant.
  • Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
  • Communicated effectively with owners, residents and on-site associates.
  • Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
  • Provided guidance to management regarding project bids for onsite improvements.

Founder/President

ACE Talent Solutions
04.2020 - 08.2021
  • Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
  • Administered benefits programs, analyzed compensation and other competitive data and prepared budgets.
  • Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
  • Compiled and produced qualified candidates' information for hiring manager review and liaised between parties to coordinate formal, management interviews.
  • Provided staffing and recruiting services nationally.
  • Developed recruiting strategies to identify qualified candidates and build network.
  • Ran payroll for employees weekly through Gusto payroll software
  • Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.

Commercial Property Manager

Jedamist Inc
01.2018 - 03.2020
  • Managed 52 office spaces for medical professionals
  • Maintained accuracy and privacy when composing highly technical and sensitive correspondence
  • Oversaw, planned and monitored the day-to-day activities of the business
  • Opening and closing of the office
  • Coordinating staff, preparing leases, problem solving, tenant relations and addressing their needs and/or problems, rent collection, preparing checks, contracting with vendors, communicating with doctors and medical staff, being on call 24/7 for any operational issues that may come up
  • Scheduled contractors for maintenance issues
  • Evaluated and recommended changes in rental pricing strategies
  • Verified income, assets and expenses and completed file tracking sheet for each applicant
  • Prepared specifications, solicited bids and approved subcontracts for building services
  • Collected and kept careful records of rental payments

Area/Portfolio Property Manager

WinStar Properties
05.2016 - 12.2017
  • Managing 10 Multi family residential real estate properties
  • Ensuring properties are maintained, operated and leased in a high-quality fashion, while controlling operating expenses and collecting all tenants monthly rents and fees
  • Supervising all personnel
  • Maintaining resident satisfaction and retention and promoting excellent landlord resident relations
  • Reviewing tenant applications for eligibility, maintaining waiting list, and showing available units
  • Preparing weekly reports in preparation for Monday's conference call with corporate office
  • Investigating and resolving resident complaints and issues,
    preparing and serving resident warning notices, three day notices, 30 day notices, appearing in evection proceedings with attorney and maintaining a conversation log for each resident
  • Working with corporate office staff and accounting department to ensure all rent is collected as do and that all revenue data is posted correctly in Appfolio
  • Top Leasing Manager for 3 consecutive months
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans
  • Maximized rental income while minimizing expenses through effective planning and control
  • Communicated effectively with owners, residents and on-site associates
  • Maintained a sufficient Number of units so that they were market-ready at all times
  • Followed up on delinquent tenants and coordinated collection procedures
  • Evaluated and recommended changes in rental pricing strategies

On-Site Property Manager/Leasing Professional

Privately Owned
01.2009 - 02.2014
  • Managed 52 residential units
  • Conducted apartment tours for potential tenants and answered any questions
  • Collected and kept careful records of rental payments
  • Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends
  • Maintained excellent customer relationships by adhering to the "10 Pledges of Customer Service." Taught, promoted and enforced safe work practices among on-site staff
  • Wrote clear and concise owner's reports based on findings from quarterly financial statements
  • Monitored common areas for cleanliness and safety
  • Established and implemented leasing goals while managing an effective lease expiration program
  • Prepared and submitted monthly tenant visit logs in a timely manner
  • Monitored all infrastructure and building expenses and reviewed and approved invoices
  • Conducted annual re-examination appointments and housekeeping inspections
  • Maintained tenant relations with regular tenant visits and phone calls
  • Took work order from tenants 24 hours a day, followed by contacting maintenance team to make sure the repair is made in a timely manner
  • Collected and kept careful records of rental payments
  • Held meetings with residents once every 3 months to answer any questions, complaints, and suggestions to make the property a better living experience
  • Set up a box for anonymous questions or suggestions from residents
  • Hired Landscape team, Maintenance team, to ensure property is well maintained
  • Keep in contact with property owner when needed
  • Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery

Education

Bachelor of Arts - Economics

California State University
Los Angeles
2011

Associate of Arts - Social Sciences

Glendale Community College
Glendale, CA
06.2009

Skills

  • Appfolio
  • Yardi
  • Outlook
  • Tenant and eviction laws
  • Entrepreneurial
  • Customer service-focused
  • Maintenance knowledge
  • Financial budgeting and reporting
  • Building operations
  • Complex problem solving
  • Detail-oriented
  • Excellent teamwork
  • Works well independently
  • Fluent in Armenian
  • Comparative market analysis
  • Strong organizational skills
  • Innovative marketing strategist
  • Project management, analysis
  • Critical thinker
  • Great Communicator

Accomplishments

  • Ark Family Center - Nonprofit organization that provides personal growth.
  • Member: Achieving College Excellence (ACE) - College program designed for Bachelor's and Masters' program.
  • Member: Investors Club of GCC.
  • Educating students and teachers in attendance on different topics relating to their financial future.
  • Member: Financial Management Club.
  • Reasoning Club of GCC - Discuss/question/reason with issues in society such as existence of life and everything about.

Timeline

Property Manager

Frost Chaddock Developers
01.2022 - 02.2024

Founder/President

ACE Talent Solutions
04.2020 - 08.2021

Commercial Property Manager

Jedamist Inc
01.2018 - 03.2020

Area/Portfolio Property Manager

WinStar Properties
05.2016 - 12.2017

On-Site Property Manager/Leasing Professional

Privately Owned
01.2009 - 02.2014

Bachelor of Arts - Economics

California State University

Associate of Arts - Social Sciences

Glendale Community College

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Masis Zargaryan