Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Masih Mahmoodi

Rancho Santa Margarita

Summary

Data Analyst & IT Operations Specialist with a strong background in data visualization, system administration, and quality assurance. Skilled in SQL, Tableau, and cloud platforms (AWS, Azure), with a focus on delivering accurate data and ensuring high-quality standards across IT operations. Committed to improving business operations through actionable insights, optimizing processes, and maintaining rigorous QA practices. Passionate about driving quality, enhancing data integrity, and ensuring seamless system performance to deliver consistent value to the organization.

Overview

13
13
years of professional experience
1
1
Certification

Work History

QA Specialist/ Lab Technician

Nellson Nutraceuticals, LLC
12.2023 - Current
  • Revise and develop document control procedures and tools
  • Ensure compliance with policies, SOPs, and work instructions
  • Manage document approval, effective dates, training workflows, and archiving
  • Cross-train personnel and customers on document control procedures
  • Oversee collection, distribution, and filing of controlled documents
  • Generate reports for Quality Council metrics
  • Support internal/external audits and regulatory inspections
  • Administer MasterControl system and provide technical support
  • Use JDE for generating reports (master manufacturing, KPI) for weekly QA meetings
  • Conduct testing (Protein, HPLC, UPLC, pH) and log entries into ERP system for product releases

Senior Operations Analyst

AAA Auto Club
04.2022 - 11.2023
  • Transitioned and optimized Tableau reports to Power BI, improving performance
  • Ensured data quality, consistency, and accuracy with validation and cleansing strategies
  • Applied best visualization practices to enhance user engagement and data comprehension
  • Developed and maintained Power BI reports and dashboards using Snowflake data sources
  • Collaborated with cross-functional teams to gather requirements and create actionable reports
  • Designed, built, and optimized data models in Power BI, integrating Snowflake data

Business Intelligence Developer

Kaiser Permanente
03.2020 - 03.2022
  • Developed and maintained Power BI dashboards and reports for actionable insights
  • Integrated Power BI with Azure SQL Database for real-time reporting on KPIs and trends
  • Collaborated with cross-functional teams to gather requirements and develop BI solutions
  • Conducted data analysis to identify trends, patterns, and anomalies, driving improvements

Senior Tableau Consultant

Kimberly Clark Contractor
01.2018 - 02.2020
  • Collaborated with stakeholders to define requirements and KPIs for business processes
  • Designed and developed Tableau dashboards and reports for data-driven decision-making
  • Used advanced Tableau features (calculated fields, LOD expressions, parameters) for dynamic visualizations
  • Executed ETL tasks to preprocess data for optimal analysis in Tableau
  • Applied advanced analytical tools (Actions, Maps, Trend Lines, LOD) to create comprehensive reports

Tableau Developer / Business Intelligence

Delta Airlines
03.2017 - 08.2018
  • Strong understanding of Project Life Cycle and SDLC, focusing on Agile development
  • Utilized advanced Tableau features (Actions, Calculations, LOD, Parameters) for detailed reports
  • Developed complex dashboards with advanced visualizations (Dual Waterfall, Bullet Graphs, Bubble Charts)
  • Built reports using YTD, MTD, percentage differences, and sets in Tableau
  • Edited SQL queries (inner, left, right joins) for live/static data connections in Tableau
  • Organized dashboards to analyze KPI data (revenue, expense, income by time/location)

Senior IT Operations Analyst / Operation Extended Support

Delta Global Services
03.2016 - 01.2017
  • Provided Tier 1 support for Delta employees, vendors, and partners using HP Service Manager and ServiceNow
  • Performed network troubleshooting, monitoring, and performance tuning (routers, switches, firewalls, VoIP)
  • Prevented flight delays by resolving critical tech issues impacting on-time departures
  • Specialized in troubleshooting, root-cause analysis, and rebuilding internal systems
  • Managed network and monitored systems using Infoblox and Windows PowerShell

QA Specialist

CSM Bakery Solutions
11.2014 - 02.2016
  • Managed daily inventory reports using FIFO system
  • Conducted daily GMP audits and created standard templates
  • Ensured raw materials met food safety and COA standards before approval
  • Analyzed and resolved customer complaints daily
  • Evaluated production samples for off-quality issues based on customer criteria
  • Managed hold log and performed root cause analysis
  • Trained staff on allergen control and conducted monthly corrective audits
  • Performed weekly, monthly, and quarterly micro testing of raw materials and finished products
  • Certified in HACCP
  • Contributed to executive meetings, project reports, and operational decisions
  • Developed training programs for allergen management and Check-Weigher utilization

Quality Assurance Lab Technician

Bay Valley Foods
05.2012 - 11.2014
  • • Testing each production batch to match specifications and requirements based on company R&D parameters.
    • Experiments include: pH, Viscosity, Moisture, Water Activity, Salt, Acidity, Temperature, Taste, and Consistency of each batch sample.
    • Routine monthly environmental and finished product micro-testing.
    • Increasing quality product output for maximization of business contracts.
    • Looking over operations and directing associates to perform duties under GMP requirements.
    • Daily product testing based on standard metrics and package integrity.
    • Creating safety and hygienic environment in collaboration with members of safety committee.
    • Daily Inspection of Allergen rooms and processing equipment such as each holding tank, vats, machines, and susceptible allergen surfaces with washout verification, swabs, and practice of proper sanitation procedures.
    • Direct line of communication via radios with all production members in busy and fast-paced environment.

Education

Master of Computer Information Systems -

Georgia State University
Atlanta, Georgia
12.2015

Bachelor of Biological Sciences - undefined

Georgia State University
Atlanta, Georgia
05.2012

Skills

  • Cross-browser testing
  • Advanced data visualization (Power BI, Tableau)
  • Data modeling and ETL expertise
  • Strong SQL and database management (Azure SQL, Snowflake)
  • Statistical analysis and hypothesis testing
  • Proficient in Python, R, and scripting (PowerShell, Bash)
  • Data cleaning, validation, and interpretation
  • Machine learning and predictive analytics
  • Cloud platforms (AWS, Azure, GCP)
  • ITIL frameworks, incident management
  • Cybersecurity best practices, collaboration and communication
  • Performance monitoring (Nagios, Splunk)
  • DevOps practices and CI/CD pipelines
  • System/network administration and optimization
  • Database and server management

Certification

  • Desktop Specialist Certification
  • HACCP Certification
  • Tableau Certification

Timeline

QA Specialist/ Lab Technician

Nellson Nutraceuticals, LLC
12.2023 - Current

Senior Operations Analyst

AAA Auto Club
04.2022 - 11.2023

Business Intelligence Developer

Kaiser Permanente
03.2020 - 03.2022

Senior Tableau Consultant

Kimberly Clark Contractor
01.2018 - 02.2020

Tableau Developer / Business Intelligence

Delta Airlines
03.2017 - 08.2018

Senior IT Operations Analyst / Operation Extended Support

Delta Global Services
03.2016 - 01.2017

QA Specialist

CSM Bakery Solutions
11.2014 - 02.2016

Quality Assurance Lab Technician

Bay Valley Foods
05.2012 - 11.2014

Bachelor of Biological Sciences - undefined

Georgia State University

Master of Computer Information Systems -

Georgia State University

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Masih Mahmoodi