Masih Ahmad
Etobicoke
Summary
A dynamic professional with 5+ years of experience supporting with executive leadership, baggage control services, and developing client relationships in the areas of customer service.
Overview
8
8
years of professional experience
Work History
CAA Agent
05.2022 - Current
- Provide roadside assistance to members and ensure the seamless execution of procedures related to vehicle functionality including executing towing, tire changes, battery boosts, and vehicle lockout services
- Ensured the safety of all members by adhering to protocols, assessing situations, and making informed decisions on a case-by-case basis to provide optimal assistance while prioritizing safety
- Utilized effective communication skills to manage difficult situations and exercised patience with members, successfully resolving issues and fostering trust
- Liaised with dispatch to ensure proper location, equipment, and tools utilizing strong communication skills to maintain smooth operations
- Informed members about additional products and services, enhancing membership benefits and further expanding CAA relationships.
Baggage/Ramp Agent
Menzies- Toronto Pearson International Airport
02.2019 - 12.2023
- Oversaw the coordination of baggage to ensure proper allocation to the correct flights, facilitating smooth operations and timely aircraft departures
- Managed and let a team to ensure effective execution of these processes
- Systematically stacked luggage into carts and containers to prevent damage on the tarmac and facilitate efficient loading by ground crew, leading to improve operational efficiency
- Received additional responsibilities, including training new employees, due to executive problem-solving skills and high-performance ability advancing quickly in my position
- Available to assist colleagues with other flights to ensure no baggage was left behind, effectively preventing airport-wide delays
- Assumed leadership in the absence of management, ensuring smooth and effective operations while utilizing sound judgement to make critical decisions
- Coordinated the safe, efficient, and orderly flow of cargo, and communicated issues to ensure accurate routing and delivery of all shipments.
Assistant Manager
Shoppers Drug Mart
11.2016 - 02.2020
- Oversaw team leadership, customer service, store operations, inventory management, sales and merchandising, financial management, compliance, performance monitoring, customer experience, and administrative duties to ensure smooth and productive store operations
- Assisted in leading, coaching, and developing store staff, including training new employees, and providing ongoing support
- Ensured high standards of customer service are maintained, address customer inquiries and concerns, and resolve issues promptly
- Monitored inventory levels, assist with ordering and receiving stock, conduct regular inventory counts, and manage stock rotation to minimize shrinkage
- Ensured the store adheres to all health, safety, and regulatory requirements, and that all employees follow company policies
- Tracked and analyzed key performance indicators (KPIs), provide feedback to staff, and implement improvement plans when necessary.
Education
Architectural Technology -
George Brown College Casa Loma Campus
G.E.D -
06.2013
Skills
- Demonstrated exceptional judgement in navigating complex situations, consistently contributing to successful outcomes
- Highly motivated and proactively seeking opportunities for continuous improvement and further success
- Possess excellent memory skills, ensuring optimal performance of all process
- Excellent problem-solving skills that enhance decision-making and improve the ability to make informed and effective choices
- Enhanced verbal and communication skills that facilitate clear and effective teamwork and project coordination, while improving the ability to build positive relationships
Timeline
CAA Agent
05.2022 - Current
Baggage/Ramp Agent
Menzies- Toronto Pearson International Airport
02.2019 - 12.2023
Assistant Manager
Shoppers Drug Mart
11.2016 - 02.2020
Architectural Technology -
George Brown College Casa Loma Campus
G.E.D -
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