Summary
Work History
Overview
Education
Skills
Timeline
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Mashuud Bolarinwa

Toronto,ON

Summary

A results-driven and adaptable professional with a postgraduate diploma in Project Management, leveraging transferable skills gained from educational background in Digital Marketing and customer service specialist role to excel as a Project Manager. Proficient in various project management methodologies and software, adept at coordinating teams, managing resources, and ensuring timely project delivery, Eager to contribute comprehensive project oversight, communication, and problem-solving abilities to drive successful project outcomes.

Work History

Customare Care Associate

Leons Furniture
12.2023 - Current
  • Proactively resolved issues, escalating complex matters to appropriate departments for swift and accurate resolutions.
  • Respond promptly and professionally to client requests via email, phone queue, and various CRM software exceeding expectations in service delivery.
  • Communicate with partners regarding order changes, and tracking orders ensuring seamless fulfillment and client satisfaction.
  • Collaborate effectively with colleagues and departments to streamline processes and improve client experiences.

Project Management Program

Fleming College Toronto
05.2023 - 12.2023
  • Studied advanced project planning, risk management, budgeting, and quality control.
  • Acquired practical experience in utilizing project management software and tools.
  • Participated in group projects simulating real-world scenarios to develop project execution and leadership skills.
  • Gained knowledge of industry-standard methodologies, including Agile, Scrum, and Waterfall.

Customer Service Specialist

FOAK Business Solutions Ltd.
03.2019 - 04.2022
  • Provided exceptional customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Utilized active listening skills to understand customer needs and provide appropriate solutions.
  • Leveraged troubleshooting techniques to resolve technical issues and solve daily problems
  • Collaborated with cross-functional teams to streamline processes and improve customer experiences.

Overview

5
5
years of professional experience

Education

Associate of Applied Science - Project Management

Fleming College Toronto
Toronto, ON
12.2023

Associate of Applied Science - Information Technology - Cybersecurity

Masterschool
12.2023

Associate of Arts - Hotel, Resort And Restaurant Management

Centennial College of Applied Arts And Technology
Scarborough, ON
12.2022

Bachelor of Science - Physiology

University of Ilorin
Ilorin. Nigeria
10.2019

Skills

  • Project Management
  • Technical Support
  • Communication
  • Team Coordination and Leadership
  • Problem-solving
  • Agile and Scrum Methodologies
  • Stakeholder Engagement
  • Conflict-Resolution
  • Customer Service
  • Windows 10 & 11
  • E-commerce
  • Data Analytics

Timeline

Customare Care Associate

Leons Furniture
12.2023 - Current

Project Management Program

Fleming College Toronto
05.2023 - 12.2023

Customer Service Specialist

FOAK Business Solutions Ltd.
03.2019 - 04.2022

Associate of Applied Science - Project Management

Fleming College Toronto

Associate of Applied Science - Information Technology - Cybersecurity

Masterschool

Associate of Arts - Hotel, Resort And Restaurant Management

Centennial College of Applied Arts And Technology

Bachelor of Science - Physiology

University of Ilorin

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Mashuud Bolarinwa