Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Publications And Conference Presentations
Generic
Open To Work

Mashrur Hafiz

Halifax,Canada

Work Preference

Job Search Status

Open to work

Desired Job Title

Administrative AssistantResearch ManagerSales Support Administrator

Work Type

Full TimeContract Work

Location Preference

RemoteHybrid
Location: Calgary, ABEdmonton, ABVancouver, BCToronto, ONHalifax, NS
Open to relocation: Yes

Important To Me

Career advancementWork-life balanceWork from home optionCompany CulturePaid time off

Summary

I am an adaptable operations professional and experienced researcher with expertise in data integrity, process optimization, and enterprise system administration. My versatile background in sales and research has made me adept at navigating complex data landscapes, from querying Snowflake databases and conducting advanced quantitative analysis to managing large-scale Salesforce territory realignments. This breadth of experience has required me to quickly master new platforms and methodologies, bringing a collaborative approach, sharp analytical thinking, and a commitment to delivering actionable insights that drive research outputs and revenue enablement.

Overview

8
8
years of professional experience

Work History

Sales Operations Specialist

Cisco Meraki
Halifax, Nova Scotia
03.2026 - Current
  • Managed large-scale Salesforce database integrity across three regional territories, realigning seller accounts and territory nodes to ensure seamless business continuity for the new fiscal year 2027.
  • Queried large-scale datasets in Snowflake via SQL, validating and cleansing the data structure to ensure seamless integration and deployment through DemandTools.
  • Extracted and structured weekly point-of-sale (POS) datasets from diverse vendor platforms, executing rigorous data cleansing, and normalization to support advanced analytical reporting.
  • Delivered responsive operational support to internal sellers, maintaining Salesforce database accuracy, optimizing account alignment, and fostering cross-team accountability through structured communication.
  • Conducted in-depth research to validate account-seller mappings, ensuring seamless alignment and data synchronization across Salesforce and connected enterprise platforms.

Customer Service & Retention Agent

The Globe and Mail
Halifax, NS
02.2025 - 09.2025
  • Managed 40+ cases per shift across phone and email, maintained accurate Salesforce records, and retained 30%+ of cancellation requests through structured needs assessment and clear next steps.
  • Triaged and resolved account access and product issues, escalating complex cases and documenting root causes and outcomes to support quality and consistency.
  • Collaborated with teammates and coaches in Slack, Microsoft Teams, and SharePoint for case resolution, daily reporting, and process updates while following branded service protocols.

Research Coordinator

University of Waterloo
Waterloo, Ontario
05.2024 - 08.2024
  • Authored three climate adaptation policy briefs (Maldives, Fiji, Mauritius) using verified evidence from peer reviewed and institutional sources, translating findings into clear policy implications and recommendations.
  • Built a searchable evidence database in Excel and Zotero, extracting key metrics, tagging sources, and maintaining version control to support consistent and transparent analysis.
  • Managed drafting, editing, and peer review cycles across time zones, integrating feedback and delivering publication ready briefs on schedule.

Customer Service Representative

Asha IT Solutions
Waterloo, Ontario
12.2023 - 04.2024
  • Delivered Tier 2 support via Khoros across Facebook, X, and Instagram, writing clear public responses and escalating complex cases to internal teams.
  • Resolved 100+ inquiries weekly through phone, chat, and email, assisting with account access, product navigation, and tax form interpretation, maintaining an 80% satisfaction rate during peak tax season.
  • Logged all cases in Salesforce and collaborated with Slack and Microsoft teams to resolve issues quickly while delivering consistent, empathetic support in a high-pressure environment.

Research Assistant and Team Lead

Cooperation for Resource Efficiency
Cox's Bazar, Bangladesh
12.2020 - 04.2021
  • Led a six-member field team for a multi-site environmental valuation project, coordinating logistics, budgeting, scheduling, and stakeholder access in Cox's Bazar and Bandarban.
  • Oversaw data quality and ethical field practice through daily briefings and debriefs, task allocation, and spot checks while supporting team well-being in the field.
  • Digitized 2,000+ survey entries into Excel for randomized selection and conducted 100+ in-depth interviews, applying active listening, cross-cultural communication, and meticulous data recording to support project reporting.

Research Technician

North South University
Cox's Bazar, Bangladesh
11.2018 - 12.2019
  • Contributed to a marine biodiversity study on Mobula spp. in the Bay of Bengal, analyzing species status and socio-economic drivers of overfishing.
  • Conducted 100+ interviews and facilitated focus groups across coastal communities, ensuring accurate note taking, trust building, and respectful engagement.
  • Collected 200+ morphometric records from landed devil rays, including measurements and tissue samples, and supported fisher training on species release and biodiversity conservation.

Education

Master of Development Practice (MDP) - Environment Sustainability

University of Waterloo
Waterloo
12-2024

Bachelor of Science - Environmental Sciences and Management

North South University
Dhaka, Bangladesh
05-2022

Skills

  • ESG and sustainability research
  • Environmental policy analysis
  • Policy and scientific writing
  • Data analysis
  • Cross-functional collaboration
  • Trend tracking
  • Policy interpretation
  • Climate risk analysis
  • Regulatory scanning
  • Quantitative and qualitative analysis
  • Excel data management
  • Advanced data interpretation
  • Stakeholder consultation
  • Project coordination and management
  • Zotero and Tableau
  • ArcGIS and SPSS
  • RStudio and SharePoint
  • Salesforce
  • Qualtrics and Khoros
  • SQL querying
  • POS reporting
  • DemandTools cleansing
  • Salesforce administration
  • Data validation
  • Case management
  • Sales operations
  • Account alignment
  • Territory mapping
  • Stakeholder coordination
  • Prioritization skills

Timeline

Sales Operations Specialist

Cisco Meraki
03.2026 - Current

Customer Service & Retention Agent

The Globe and Mail
02.2025 - 09.2025

Research Coordinator

University of Waterloo
05.2024 - 08.2024

Customer Service Representative

Asha IT Solutions
12.2023 - 04.2024

Research Assistant and Team Lead

Cooperation for Resource Efficiency
12.2020 - 04.2021

Research Technician

North South University
11.2018 - 12.2019

Master of Development Practice (MDP) - Environment Sustainability

University of Waterloo

Bachelor of Science - Environmental Sciences and Management

North South University

Publications And Conference Presentations

  • Islands at the Brink: Country Brief, Maldives, RECOVER working paper series (lead author)
  • Islands at the Brink: Country Brief, Fiji, RECOVER working paper series (lead author)
  • Islands at the Brink: Country Brief, Mauritius, RECOVER working paper series (lead author)
  • Fishing and trade of devil rays (Mobula spp.) in the Bay of Bengal, Bangladesh: insights from fishers' knowledge (co-author)
  • Harmonizing nature-based solutions and technological innovations for sustainable urban water management in Asian coastal cities (co-author), presented at the international conference on sustainable development (ICSD)
  • Islands at the Brink: climate realities in Small Island Developing States (SIDS) (lead author), Blog and knowledge mobilization
  • Unraveling the global flow of single-use plastic packaging (lead author), presented at the University of Tokyo and University of Dhaka joint conference

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Mashrur Hafiz