Mashood Anwar
South Surrey
Summary
Dynamic and resourceful professional with a strong background in crisis intervention and data entry proficiency. At Avicenna Clinic, I excelled in fast-paced environments, demonstrating empathy and effective communication. My experience as a hotline volunteer honed my active listening skills, enabling me to connect individuals with vital community resources.
Professional with substantial experience in providing compassionate and effective support. Known for strong communication and problem-solving skills, combined with focus on active listening and empathy. Proven track record of working collaboratively within teams and adapting to changing needs, ensuring high-quality service and impactful results. Skilled in crisis intervention, conflict resolution, and maintaining confidentiality with calm and composed demeanor.
Overview
5
5
years of professional experience
Work History
Clinic MOA
Avicenna Clinic
05.2020 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
Fraser Health Crisis Hotline Volunteer
Options Community Services
05.2025 - Current
- Contributed to the hotline''s overall success by consistently offering compassionate support, accurate information, and empowering solutions for callers.
- Connected callers with appropriate community resources based on their unique needs, facilitating additional assistance beyond the hotline conversation.
- Demonstrated excellent active listening skills during each call, allowing callers to feel heard and valued.
- Strengthened communication skills through regular practice in addressing delicate topics sensitively but directly.
Vinyl Production
Vinyl Labs
07.2023 - 09.2023
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Bachelor of Arts - Psychology
Simon Fraser University
Burnaby, BC05-2027
High School Diploma -
Meadowridge School
Maple Ridge, BC04-2021
Skills
- Data entry proficiency
- Language fluency
- Suicide prevention
- Resourceful
- De-escalation techniques
- Empathy display
- Patience maintenance
- Social perceptiveness
- Self-awareness development
- Confidentiality
- Mental health awareness
- Crisis intervention
Languages
English
Urdu
Timeline
Fraser Health Crisis Hotline Volunteer
Options Community Services
05.2025 - Current
Vinyl Production
Vinyl Labs
07.2023 - 09.2023
Clinic MOA
Avicenna Clinic
05.2020 - Current
Bachelor of Arts - Psychology
Simon Fraser University
High School Diploma -
Meadowridge School
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