Mashdots Koyounian
Saint-Laurent,QC
Summary
I am a highly motivated and ambitious person who is eager to build a strong foundation in finance through this internship opportunity at Scotiabank. I believe Commercial Banking is the perfect fit as it combines the technical aspects of financial literacy with the personal, client-centric focus that aligns with my strengths and Scotiabank’s values.
Overview
8
8
years of professional experience
Work History
Technical Support Representative
Allagma Technologies Inc
04.2017 - Current
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Used ticketing systems to manage and process support actions and requests.
- Managed challenging customer situations with professionalism, often turning negative experiences into positive outcomes.
Education
BBA - Finance
Concordia University
Montreal, QC04-2026
Skills
- Proficient in Microsoft Excel: financial modeling, data analysis, and pivot tables
- Skilled in reading and analyzing financial statements to assess creditworthiness and build financial models
- Creating clear presentations using PowerPoint and other tools to communicate financial models and insights effectively
- Focus on tailored support to meet individual client needs
Languages
English
Full Professional
French
Full Professional
Armenian
Native or Bilingual
Timeline
Technical Support Representative
Allagma Technologies Inc
04.2017 - Current
BBA - Finance
Concordia University
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